Customer Service Executive

6 days ago


Mohali Punjab, India Red Leaf Tech Services Full time

**Job Title: Customer Service Executive**

**Location : F250 Industrial Area Phase 8B**
**Shift: 7:30 PM to 4:30 AM IST**

**Responsibilities**:

- Act as the primary point of contact for customers, ensuring high levels of satisfaction and retention.
- Manage customer database (CRM software) to track inquiries, bookings, and follow-ups.
- Handle inbound & outbound calls for service reminders, feedback, and promotions.
- Coordinate between the operations team and customers for service updates and delivery schedules.
- Develop personalized engagement strategies to convert leads into repeat customers.
- Resolve customer complaints efficiently and escalate issues when necessary.
- Monitor customer feedback and provide insights to improve services and operations.
- Assist in creating loyalty programs, campaigns, and after-service care communication.
- Maintain service quality standards by ensuring consistent customer experience.
- Assist other teams with Data entry tasks.

**Qualifications & Skills**:

- **Previous experience in US/Canada transportation or logistics Industry (preferred but not mandatory).**:

- **Excellent communication skills (written and verbal).**

**What We Offer**:

- **Competitive salary package.**:

- **Opportunity to work with an experienced and growing Business Management Company.**:

- **Training and onboarding support.**:

- **Career advancement opportunities.**

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Paid sick time

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Do you have experience of communicating with US/Canada/India clients over the phone in English language?

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Fluent English (required)

Shift availability:

- Night Shift (required)

Work Location: In person



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