
Customer Service Executive
6 days ago
**Job Title: Customer Service Executive**
**Location : F250 Industrial Area Phase 8B**
**Shift: 7:30 PM to 4:30 AM IST**
**Responsibilities**:
- Act as the primary point of contact for customers, ensuring high levels of satisfaction and retention.
- Manage customer database (CRM software) to track inquiries, bookings, and follow-ups.
- Handle inbound & outbound calls for service reminders, feedback, and promotions.
- Coordinate between the operations team and customers for service updates and delivery schedules.
- Develop personalized engagement strategies to convert leads into repeat customers.
- Resolve customer complaints efficiently and escalate issues when necessary.
- Monitor customer feedback and provide insights to improve services and operations.
- Assist in creating loyalty programs, campaigns, and after-service care communication.
- Maintain service quality standards by ensuring consistent customer experience.
- Assist other teams with Data entry tasks.
**Qualifications & Skills**:
- **Previous experience in US/Canada transportation or logistics Industry (preferred but not mandatory).**:
- **Excellent communication skills (written and verbal).**
**What We Offer**:
- **Competitive salary package.**:
- **Opportunity to work with an experienced and growing Business Management Company.**:
- **Training and onboarding support.**:
- **Career advancement opportunities.**
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹30,000.00 per month
**Benefits**:
- Paid sick time
Ability to commute/relocate:
- Mohali, Punjab: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- Do you have experience of communicating with US/Canada/India clients over the phone in English language?
**Experience**:
- Customer service: 1 year (required)
**Language**:
- Fluent English (required)
Shift availability:
- Night Shift (required)
Work Location: In person
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