Customer Service Executive

3 days ago

Mohali Punjab, India Affroots Online Private Limited Full time

**Position Title**: Customer Service Executive
**Location**: Mohali
**Employment Type**: Full-Time

**Job Summary**:
**Key Responsibilities**:

- **Customer Interaction**:

- Respond to customer inquiries via phone, chat in a timely and professional manner.
- Assist customers with product/service information and troubleshooting.
- **Problem Resolution**:

- Resolve customer complaints and issues effectively, escalating to higher management when necessary.
- Follow up on unresolved issues to ensure customer satisfaction.
- **Data Management**:

- Maintain accurate records of customer interactions and transactions.
- Update customer accounts and information in the system.
- **Cross-Functional Collaboration**:

- Work closely with other departments to resolve complex issues.
- Provide feedback to improve products, services, or processes.
- **Quality Assurance**:

- Adhere to company policies and service standards.
- Strive to meet and exceed performance targets and KPIs.

**Qualifications**:

- **Education**: High school diploma or equivalent; bachelor's degree is a plus.
- **Experience**: Prior experience in customer service or a similar role preferred.
- **Skills**:

- Excellent communication and interpersonal skills.
- Strong problem-solving and multitasking abilities.
- Proficiency in Microsoft Office.
- **Personal Traits**:

- Patience, empathy, and a positive attitude.
- Ability to work under pressure and handle challenging situations professionally.

**What We Offer**:

- Upto15K salary
- Opportunities for growth and professional development.
- A supportive and inclusive work environment.

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

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