Customer Service Executive

1 day ago


Mohali Punjab, India Innovative Incentives Rewards Pvt. Ltd Full time

Job Summary:
Key Responsibilities:

- Make outbound / receive inbound calls to assist customers with queries and issues.
- Provide accurate information about products/services and ensure customer satisfaction.
- Handle customer complaints politely and professionally; escalate complex issues to seniors.
- Maintain records of customer interactions, feedback, and follow-ups in CRM/software.
- Achieve daily/weekly call targets and service quality standards.
- Build and maintain positive relationships with customers.
- Follow company policies, scripts, and call etiquettes during customer interaction.

Required Skills & Qualifications:

- Minimum Qualification: 12th Pass / Graduate.
- Excellent verbal communication in Hindi and English (additional regional languages is a plus).
- Basic computer knowledge and typing skills.
- Good listening skills, patience, and problem-solving ability.
- Prior experience in customer service / telecalling (preferred but not mandatory).
- Ability to work in rotational shifts (if applicable).

Salary & Benefits:

- Salary: 12000-15000 per month
- Incentives based on performance
- Training and career growth opportunities
- Friendly and supportive work environment

Working Hours:

- Working hours—9:30 AM to 6:30 PM.
- Week off— Sunday Fixed Off/Rotational Off.

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person



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