Customer Care Executive

6 days ago

Mohali Punjab, India Integgral Corporate Service Full time

**Location**: Mohali, India

**Shift**: UK Shift (Mon
- Sat)

**Key Responsibilities**:

- Confidently communicate with customers and proactively follow up on their inquiries to ensure a seamless customer service experience.
- Provide customers with accurate and timely information to resolve their issues or inquiries effectively.
- Accurately receive and process incoming customer orders while ensuring efficient order management and tracking.
- Regularly update customers on the status of their orders and ensure all data entry of customer records is accurate and up to date.
- Organize and manage product returns, ensuring all necessary paperwork is completed.
- Resolve customer issues by collaborating with internal teams such as Customer Services, Operations, Procurement, and IT.
- Work closely with Account Executives to manage customer orders and ensure smooth execution of campaigns.
- Maintain clear and effective written and verbal communication with customers and internal teams.
- Ensure all tasks and actions are tracked and completed in a timely manner through follow-up with relevant parties.
- Manage workflow effectively by meeting deadlines and ensuring accuracy in all tasks.
- Complete any additional tasks or duties as requested by management.

**Role Requirements**:

- Excellent verbal and written communication skills.
- Ability to work efficiently under pressure and manage multiple tasks simultaneously.
- Strong organizational and analytical skills.
- Ability to collaborate with internal teams to deliver the best customer experience.
- Previous experience in a customer service or support role is a plus.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Fixed shift
- Weekend availability

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 2 years (preferred)
- total work: 2 years (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9034609937

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