IT Support Role

**Job role: Customer support executive** **About the Role**: As a Customer Support Executive, you will be the first line of defense for our software users, ensuring a positive and smooth user experience. You will be responsible for addressing user inquiries, troubleshooting technical issues, and resolving problems in a timely and efficient...

**Job role: Customer support executive** **About the Role**: As a Customer Support Executive, you will be the first line of defense for our software users, ensuring a positive and smooth user experience. You will be responsible for addressing user inquiries, troubleshooting technical issues, and resolving problems in a timely and efficient...

**Location**: Mohali, India | **Shift**: Night Shift **Key Responsibilities**: - Use remote access tools (TeamViewer, AnyDesk) to diagnose issues. - Support on antivirus installation, Windows updates, and performance tuning. - Ensure clear communication and follow-up with clients. **Requirements**: - Working knowledge of remote access software. - Strong...

**Location**: Mohali, India** **Position**: Full-Time, Permanent** **- Prospect and qualify leads through calls and chats.** **- Understand customers' IT needs and pitch appropriate service plans or software.** **- Meet monthly sales goals and report on key performance indicators (KPIs).** **Requirements**: - Excellent communication skills in...

**Location**: Mohali, India** **Type**: Full-Time, Permanent** **- Sell software and technical support plans to clients in the United States.** **- Prospect and develop new client relationships through both inbound and outbound efforts.** **- Manage objections professionally to successfully close deals.** **- Collaborate with internal teams to ensure...

**Good communication skills** in English, Hindi - Experience in **customer support (voice/chat process)** preferred. - Ability to multitask and manage multiple customer conversations. - Basic computer skills and familiarity with **CRM tools**. - Customer-focused attitude with **problem-solving abilities.**: - **Experience - 6 months to 2 years.** Pay:...

**Location**: Mohali | **Shift**: Night Resolve software compatibility, crashing apps, and system error messages for US customers. **Responsibilities**: - Handle chat/call-based queries regarding software functionality. - Provide step-by-step guidance for resolution. - Upsell extended support packages. **Requirements**: - Experience supporting MS...

**Location**: Mohali, India | **Shift**: Night Shift Join us as an **IT Support Executive** handling antivirus software installations, renewals, and performance-related concerns for US users. **Key Responsibilities**: - Guide users through installation and license key activation. - Troubleshoot issues with virus detection, quarantine, and firewall...

Responsibilities and Duties Interact with users through a series of actions and answer all queries and note customer information Maintain and update records for daily queries and escalation. Attract potential customers by answering any product and service related questions & suggesting the right information about our products and services based on customer...

**Graduate with Excellent English speaking skills.**: - Need to do the process over chat - Communicate with customers in real time and resolve the issues for any services - Client support handling. - Maintain accurate customer records. - Positive Attitude Pay: ₹9,576.62 - ₹29,183.50 per month Schedule: - Day shift **Education**: - Bachelor's...