IT Support Role

**Location**: Mohali | **Shift**: Night As a **Device Support Agent**, you'll support customers with external device setups like printers, webcams, keyboards, and USB devices. **Key Responsibilities**: - Walk users through driver installation and configuration. - Troubleshoot connectivity or malfunction issues. - Recommend add-on services where...

**Job role: Customer support executive** **About the Role**: As a Customer Support Executive, you will be the first line of defense for our software users, ensuring a positive and smooth user experience. You will be responsible for addressing user inquiries, troubleshooting technical issues, and resolving problems in a timely and efficient...

**Location**: Mohali, India** **Shift**: US Night Shift We are seeking IT Helpdesk Support Executives to provide first-line support for software, hardware, and network-related issues to our US-based clients. **Key Responsibilities**: - Respond to customer inquiries via chat, phone, and remote desktop support. - Troubleshoot issues related to Windows OS,...

**Location**: Mohali, India | **Shift**: Night Shift **Key Responsibilities**: - Use remote access tools (TeamViewer, AnyDesk) to diagnose issues. - Support on antivirus installation, Windows updates, and performance tuning. - Ensure clear communication and follow-up with clients. **Requirements**: - Working knowledge of remote access software. - Strong...

**Location**: Mohali, India | **Shift**: Night Shift** **Key Responsibilities**: - Utilize remote access tools (such as TeamViewer and AnyDesk) to diagnose issues. - Provide support for antivirus installation, Windows updates, and performance tuning. - Maintain clear communication with clients and ensure timely follow-ups. **Requirements**: - Proficient...

**Location**: Mohali, India** **Position**: Full-Time, Permanent** **- Prospect and qualify leads through calls and chats.** **- Understand customers' IT needs and pitch appropriate service plans or software.** **- Meet monthly sales goals and report on key performance indicators (KPIs).** **Requirements**: - Excellent communication skills in...

**Location**: Mohali, India | **Shift**: US Night Shift We are hiring **IT Helpdesk Support Executives** to provide first-line support for software, hardware, and network-related issues to US-based clients. **Key Responsibilities**: - Respond to customer queries via chat, phone, and remote desktop. - Troubleshoot issues related to Windows OS, network...

Oversee the maintenance of hardware, software, and peripheral devices for clients. Perform routine system diagnostics, install updates, and resolve technical issues promptly to minimize downtime. Collaborate with team members to deliver exceptional technical support and suggest cost-effective solutions for system improvements. - **Responsibilities**: -...

**Location**: Mohali, India** **Type**: Full-Time, Permanent** **- Sell software and technical support plans to clients in the United States.** **- Prospect and develop new client relationships through both inbound and outbound efforts.** **- Manage objections professionally to successfully close deals.** **- Collaborate with internal teams to ensure...

**Good communication skills** in English, Hindi - Experience in **customer support (voice/chat process)** preferred. - Ability to multitask and manage multiple customer conversations. - Basic computer skills and familiarity with **CRM tools**. - Customer-focused attitude with **problem-solving abilities.**: - **Experience - 6 months to 2 years.** Pay:...