Helpdesk Executive

4 days ago

Amritsar Punjab, India Allied Digital Services Ltd. Full time

**Job Title - Helpdesk Executive**

**Responsibilities**:

- Communicate effectively in **Hindi** and **Punjabi** with clients and field staff.
- Respond to and resolve tickets within SLA timelines, adhering to the escalation matrix.
- Supervise field maintenance activities, ensuring timely implementation of approved changes.
- Manage spares, materials, and resource allocation for operational efficiency.
- Monitor and document issues, incidents, complaints, and maintenance activities.
- Provide L1 support for CCTV troubleshooting and VMS monitoring.
- Maintain and analyze ticket trends to prevent SLA penalties.
- Act as a single point of contact (SPOC) for internal and external users to resolve field issues.
- Conduct training for subordinates and clients to improve knowledge and efficiency.
- Prepare and maintain SOPs, checklists, and operational trackers.
- Ensure compliance with safety policies and procedures.

**Skills and Qualifications**:

- Proficiency in **Hindi** and **Punjabi** is mandatory.
- Strong organizational, communication, and interpersonal skills.
- Experience in ticketing systems and SLA management is preferred.
- Bachelor’s degree or relevant experience in customer service or helpdesk operations.

Pay: Up to ₹237,600.00 per year

Shift:

- Rotational shift

Work Location: In person

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