CRM Executive
5 months ago
**About Us**:
Established in 2016, Witzeal Technologies is **new age gaming technology company **that specializes in creating and introducing futuristic games and features in the **real money gaming segment**. Our **Big Cash **platform offers **17 skill based real money games **(RMG) in **Cards**, **Fantasy**, and **Casual games **developed in-house with total user base of **25+ million **and average monthly active user base of **1.5 million**. Witzeal is a proud winner of Facebook Audience Network Grand Prize and has been selected for the Bootstrap track of FbStart Program. We pride ourselves of a work culture of product innovation and technical excellence and are constantly adding new games and functionality to our platform, used by millions of users.
**Required Skills**:
- Building and maintaining profitable relationships with key customers.
- Overseeing the relationship with customers handled by your team.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products in order to retain customer.
- Meeting with managers in the organization to plan strategically.
- Expanding the customer base by upselling and cross-selling.
- Understanding key customer individual needs and addressing these.
- Conducting business reviews using CRM programs.
- Knowing your competition and strategizing accordingly.
- Develop & execute customer relationship management campaigns to increase customer loyalty
- Analyze customer behavior and measure their impact on business outcomes to update strategies
- Maintain smooth communication with customers and promptly reply to their queries
- Divide customers into different classes based on common characteristics like demographics
- Coordinate different departments in terms of their customer interactions and establish a way to increase the level and effectiveness of their cooperation
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹250,314.68 - ₹475,656.63 per year
**Benefits**:
- Commuter assistance
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
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