CRM Management

5 days ago


gurgaon, India Kia India Full time

Roles and Responsibilities-

- Align & gather business requirements from business stakeholders for CRM system & process improvement
- Plan, align & deploy Salesforce CRM Modules in co-ordination with HQ team & Business Stakeholders.
- Drive end to end journey based B2C campaigns
- Co-ordinate with Kia HQ & CRM operations team for managing day to day CRM operations
- Plan & Execute Salesforce CRM & DMS enhancements
- Define customer data management strategy and related initiatives to enhance customer base & Dealer performance
- Analyse customer data quality & Consent management.
- Monitor CRM KPIs through CRM dashboards
- Prepare Management reports & approvals

Required-

- At least 3 years role relevant experience. Total 5~10 years overall experience
- Mandatory experience in CRM function (preferably in automobile domain)
- Required hands on experience in Service cloud , sales cloud , marketing cloud
- Problem solver with good communication and interpersonal skills
- Ability to work within a team and independently
- Resolve and/or escalate issues within a well-timed routine
- Project and People Management.
- Ability to plan and produce reports using MS Office and other basic IT tools.

Eligibility-

MBA or Equivalent

Salesforce certification will be an added advantage

English & Hindi is a must


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