CRM Management

1 week ago

Gurgaon, India Kia India Full time
Roles and Responsibilities-

- Align & gather business requirements from business stakeholders for CRM system & process improvement- Plan, align & deploy Salesforce CRM Modules in co-ordination with HQ team & Business Stakeholders.- Drive end to end journey based B2C campaigns- Co-ordinate with Kia HQ & CRM operations team for managing day to day CRM operations- Plan & Execute Salesforce CRM & DMS enhancements- Define customer data management strategy and related initiatives to enhance customer base & Dealer performance- Analyse customer data quality & Consent management.- Monitor CRM KPIs through CRM dashboards- Prepare Management reports & approvals

Required-

- At least 3 years role relevant experience. Total 5~10 years overall experience- Mandatory experience in CRM function (preferably in automobile domain)- Required hands on experience in Service cloud , sales cloud , marketing cloud- Problem solver with good communication and interpersonal skills- Ability to work within a team and independently- Resolve and/or escalate issues within a well-timed routine- Project and People Management.- Ability to plan and produce reports using MS Office and other basic IT tools.

Eligibility-

MBA or Equivalent

Salesforce certification will be an added advantage

English & Hindi is a must

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