CRM Management

7 hours ago

gurgaon, India Kia India Full time
Roles and Responsibilities-
Align & gather business requirements from business stakeholders for CRM system & process improvement
Plan, align & deploy Salesforce CRM Modules in co-ordination with HQ team & Business Stakeholders.
Drive end to end journey based B2C campaigns
Co-ordinate with Kia HQ & CRM operations team for managing day to day CRM operations
Plan & Execute Salesforce CRM & DMS enhancements
Define customer data management strategy and related initiatives to enhance customer base & Dealer performance
Analyse customer data quality & Consent management.
Monitor CRM KPIs through CRM dashboards
Prepare Management reports & approvals
Required-
At least 3 years role relevant experience. Total 5~10 years overall experience
Mandatory experience in CRM function (preferably in automobile domain)
Required hands on experience in marketing cloud, service cloud, sales cloud.
Problem solver with good communication and interpersonal skills
Ability to work within a team and independently
Resolve and/or escalate issues within a well-timed routine
Project and People Management.
Ability to plan and produce reports using MS Office and other basic IT tools.
Eligibility -
MBA or Equivalent
Salesforce certification is must
English & Hindi is a must

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