CRM Management
2 days ago
Roles and Responsibilities-
Align & gather business requirements from business stakeholders for CRM system & process improvement
Plan, align & deploy Salesforce CRM Modules in co-ordination with HQ team & Business Stakeholders.
Drive end to end journey based B2C campaigns
Co-ordinate with Kia HQ & CRM operations team for managing day to day CRM operations
Plan & Execute Salesforce CRM & DMS enhancements
Define customer data management strategy and related initiatives to enhance customer base & Dealer performance
Analyse customer data quality & Consent management.
Monitor CRM KPIs through CRM dashboards
Prepare Management reports & approvals
Required-
At least 3 years role relevant experience. Total 5~10 years overall experience
Mandatory experience in CRM function (preferably in automobile domain)
Required hands on experience in Service cloud , sales cloud , marketing cloud
Problem solver with good communication and interpersonal skills
Ability to work within a team and independently
Resolve and/or escalate issues within a well-timed routine
Project and People Management.
Ability to plan and produce reports using MS Office and other basic IT tools.
Eligibility -
MBA or Equivalent
Salesforce certification will be an added advantage
English & Hindi is a must
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