Client Success

3 weeks ago

Rohini Delhi Delhi, India Uddo INC Full time

Key Responsibilities:

- Client On-boarding and Off-boarding: Efficiently manage the on-boarding process by setting up project IDs, discord channels, client sheets, and ensuring all necessary access is granted for tools and websites. Similarly, handle the off-boarding process by archiving project information and removing access as required.
- Client Relationship Management: Build and maintain strong relationships with clients through regular check-ins, sharing updates, and providing guidance and support.
- Project Management: Coordinate with internal teams to ensure client projects are delivered on time, within scope, and budget. Manage client expectations throughout the project lifecycle.
- Feedback Collection and Implementation: Collect and analyze client feedback to enhance the quality of products and services. Collaborate with internal teams to implement feedback and improve client satisfaction.
- Reporting and Communication: Send weekly reports, updates, and greetings to clients. Keep clients informed about the latest developments and trends relevant to their industry.
- Task and Approval Management: Share tasks with clients, follow up on progress, and seek approvals for keywords, recommendations, and changes necessary for project success.
- Financial Management: Handle pending payment collections, follow-ups, and manage payment sheets.

Qualifications:

- Proven experience in client success or a similar role in customer service or account management, preferably in a digital or service-oriented business.
- Strong interpersonal and communication skills, with the ability to build relationships with clients and internal teams.
- Experience with project management tools like Asana, Trello, and Harvest.
- Ability to manage multiple projects simultaneously with a keen attention to detail.
- A proactive problem-solver with a client-focused attitude.
- Proficiency in data analysis and reporting.

What We Offer:

- Opportunities for professional growth and development within a supportive team environment.
- A dynamic work culture focused on client success and innovation.
- Comprehensive training on our products, services, and customer success strategies.

Roles & Responsibilities

**DESIGNATION: Client Success**

**ROLE DEFINITION**

**As a Client Success professional, you will be responsible for**:

- **Understanding the client's needs and requirements Identifying opportunities to improve the client's experience and achieve business goals**:

- **Building strong relationships with clients through effective communication and regular check-ins**:

- **Acting as a liaison between the client and internal teams, ensuring that client needs are met**:

- **Providing guidance and support to clients throughout the on-boarding, implementation, and off-boarding process**:

- **Collecting and analyzing feedback from clients to improve the quality of products and services**:

- **Collaborating with internal teams to develop and implement strategies that help clients achieve their goals**:

- **Managing client expectations and ensuring that projects are delivered on time and within budget**:

- **Monitoring client satisfaction levels and taking proactive steps to address any issues that arise**:

- **Ensuring that clients are up-to-date on the latest developments and trends in their industry.**

**RESPONSIBILITY**

**DELIVERABLE**
- **Sharing tasks assigned to clients and taking follow-ups**:

- **Ask for Approval on any required things like (On-page recommendations, buying something and implementing new things on the website, etc.)**:

- **Ask for the requirements like website logins, base keywords**:

- **Sending weekly reports, good news, and Greetings to the clients**:

- **Updating client system like Asana, Trello, Harvest**:

- **Providing clients advice whenever they ask**:

- **Monthly Goal Creation**:

- **Off-Boarding the clients**:

- **Pending Payment Collections Follow-Ups**

**TASK & ACTIVITIES**
- **On-Boarding the clients**

On-boarding the clients includes creating project ID, discord channels and client sheets. It also includes asking the clients for access to different tools like GA, GSC, etc, or the website to start the work.
- **Sharing tasks assigned to clients and taking follow-ups**

Sharing the tasks with the clients that is necessary for the progress of the campaign to achieve the goals and taking follow-ups from the clients regarding the same.
- **Approval of Keywords, Recommendations, and Landing Page Creation**

Taking approval from the clients for the Keywords or the Recommendations shared by the team to implement the changes on the website that are necessary for the project's growth.
- **Sending weekly reports and good news to the clients**

Sharing the weekly work reports and good news on the projects and whatever work has been done in a week with the clients.
- **Updating client systems like Asana, Trello, Harvest**

Share the work updates of what has been done on clients’ Project Manageme

  • Client Success Executive

    2 weeks ago

    Delhi, India KAPITAL Full time

    Job Title : Client Success ExecutiveLocation:Remote (India)Job Type : Full timeWork Hours:9 am – 5 pm US ESTWorking Days : Monday - ThursdayWe are seeking accomplished candidates driven by a passion for their work and a proven track record of success. At Kapital, we aim to assemble a team of seasoned professionals who bring a wealth of experience and a...

  • Client Success Executive

    2 weeks ago

    delhi, India KAPITAL Full time

    Job Title : Client Success ExecutiveLocation: Remote (India)Job Type : Full timeWork Hours: 9 am – 5 pm US ESTWorking Days : Monday - ThursdayWe are seeking accomplished candidates driven by a passion for their work and a proven track record of success. At Kapital, we aim to assemble a team of seasoned professionals who bring a wealth of experience and a...

  • Client Success Associate

    4 weeks ago

    New Delhi, India DentistFind Full time

    **ROLE DESCRIPTION** A **_Client Success Associate _**is responsible for providing administrative support to the Sales & Client Success Team. Will be in charge of organizing and attending meetings and monitoring calendars. In addition, S/he will be asked to do internet research, manage other administrative responsibilities, customer service, and assist the...

  • Client Success Associate/ Senior Client Success Associate/Client Success Manager

    4 weeks ago

    delhi, India MarketsandMarkets™ Full time

    IF YOU CAN THINK LIKE A CEO,WITH THE ABILITY TO SEE $ AND SHOW $AND HAVE VERY STRONG BUSINESS ACUMENTHAT CAN MAKE THE C-LEVEL ‘THINK’,JOIN MARKETSANDMARKETSDesignation: Client Success Associate(CSA), Sr. CSA, CSM - US/EUJob Location: HybridNo of positions: 20 (immediate joiners preferred)Verticals: Mobility, Healthcare, Chemicals, ICT, Semiconductors,...

  • Technical Customer Success Manager

    3 weeks ago

    Delhi, India a Snaphyre Client Full time

    Our client, a fast-growing SaaS platform that simplified the management of distributed teams is looking for a Technical Success Manager in IndiaThe RoleYou will be responsible for :Serving as the primary point of contact and build and maintain post-sales relationships with customers.Acting as a trusted advisor to ensure successful implementations and provide...

  • Only 24h Left: Client Success Executive

    1 week ago

    Delhi, India KAPITAL Full time

    Job Title: Client Success ExecutiveLocation: Remote (India)Job Type: Full timeWork Hours: 9 am – 5 pm US ESTWorking Days: Monday - ThursdayWe are seeking accomplished candidates driven by a passion for their work and a proven track record of success. At Kapital, we aim to assemble a team of seasoned professionals who bring a wealth of experience and a...

  • Lead - Customer Success

    6 days ago

    delhi, India Freshworks Full time

    Job DescriptionAs a Enterprise Customer Success Lead, your primary responsibility will be to engage with our clients, build strong relationships, and ensure they get the most value from our suite of products.Key ResponsibilitiesCustomer Relationship Management:Build and nurture customer relationships with a portfolio of assigned accounts, post onboarding...

  • Customer Success Specialist

    3 hours ago

    delhi, India Saffron Tech Pvt Ltd Full time

    Location: Saket, DelhiExperience: 1-3yrsSalary Budget- 4Lpa- 5.5LpaExperience looking for SAAS & B2B Industry onlyKey Responsibilities for Customer Success:Develop a deep understanding of each client's business objectives, challenges, and key success metrics.Serve as the primary point of contact for client inquiries, escalations, and strategic...

  • Customer Success Manager

    6 days ago

    delhi, India Epiq Full time

    SummaryThe Client Success Manager is dedicated to introducing, promoting, and supporting our client base through the adoption of new products and digital advancements. Serving as a "user expert," they guide customers in effectively utilizing SaaS and digital technologies to achieve their goals. Additionally, the CSM understands and addresses long-term...

  • Senior Specialist- Growth and Client Success

    4 weeks ago

    delhi, India Social Beat Full time

    Social Beat is a digital growth partner for leading brands and hyper scaling startups in India. With a 300+ strong team of digital experts across Bengaluru, Mumbai, NCR and Chennai, they are India's fastest-growing independent digital marketing solutions company and manage 3% of digital media investment in India Social Beat is a Google Premier Partner,...

  • Customer Success Manager

    4 weeks ago

    delhi, India ColorTokens Inc. Full time

    Title: Customer Success ManagerRole DescriptionReal Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with....

  • Client Operations Specialist

    4 weeks ago

    Delhi, India Forrester Full time

    At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients...

  • Client Servicing Manager

    22 hours ago

    delhi, India CAB Experiences Full time

    Client Servicing – ManagerLocation – GurgaonJob Responsibilities:Understand requirements and details of each event. Understand clients' needs and wantsPlan and organize events with attention to financial and time constraintsMeet with clients and coordinate with them regularly and lead a teamLook for and compare different vendors (catering, decorators,...

  • Client Operations Specialist

    4 weeks ago

    delhi, India Forrester Full time

    At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients...

  • [15h Left] Customer Success Manager

    6 days ago

    Delhi, India Epiq Full time

    SummaryThe Client Success Manager is dedicated to introducing, promoting, and supporting our client base through the adoption of new products and digital advancements. Serving as a "user expert," they guide customers in effectively utilizing SaaS and digital technologies to achieve their goals. Additionally, the CSM understands and addresses long-term...

  • Customer Success Manager

    4 weeks ago

    delhi, India Hatica Full time

    About HaticaHatica is a venture-backed fast growing SaaS startup focussed on building an engineering analytics platform to help development teams drive productivity, alignment and well-being. It was founded in 2020 by a strong team from Georgia Tech, IIT, and Uber. We operate as a fully distributed organisation of high performance and inclusive teams.Job...

  • Customer Success Engineer

    3 weeks ago

    Delhi, India Zenduty Full time

    Absolute Must-Have Qualifications for this role :Demonstrable recent expertise in Python/Ruby/Go/Node/C/Java. Experience in any web frameworks will be a plus(at least 2 years of recent work-experience or university projects)B.Tech or B.E in Computer Science and EngineeringImpeccable written and verbal communication skillsQualifications:1 to 2 years of...

  • Client Servicing Intern

    4 weeks ago

    Delhi, Delhi, India Roadcast Tech. Solutions Pvt. Ltd. Full time

    We are looking to employ a **Client servicing Intern** to handle all client inquiries, concerns, and complaints in a professional manner. The client servicing intern’s responsibilities include collaborating with the relevant departments to better address client needs, providing regular updates to higher management, and upselling company products where...

  • Customer Success Engineer

    3 weeks ago

    delhi, India Zenduty Full time

    Absolute Must-Have Qualifications for this role :Demonstrable recent expertise in Python/Ruby/Go/Node/C/Java. Experience in any web frameworks will be a plus(at least 2 years of recent work-experience or university projects)B.Tech or B.E in Computer Science and EngineeringImpeccable written and verbal communication skillsQualifications:1 to 2 years of...

  • Partner Success Manager

    4 weeks ago

    delhi, India Acumen (Part of Sannam S4 Group) Full time

    About UsACUMEN is committed to helping globally-ambitious university and education partners enter, explore and expand in South Asia, South East Asia, and beyond. We offer a dedicated range of services to drive recruitment, student enrolment, develop strategic partnerships, and deliver bespoke consulting projects. We act as an extension of your brand, by...