Business Operations Lead

3 days ago


Delhi, Delhi, India Lattice Technologies Private Limited Full time

About Us

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Lattice Technologies Private Limited is a 360-degree business decision support partner with a tech-enabled services stack of data, people network, and custom research. Our company is powered by advanced technology tools and unique data-gathering approaches. This integrated product suite helps clients make informed decisions from inputs to validation to execution to measurement. We work with clients and partners globally, helping them solve a wide variety of organizational and business challenges through actionable research-led insights.

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Job Overview

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The Client Lead - Expert Network Operations will manage a team responsible for conducting expert calls for leading private equity firms, consulting organizations, and other top corporate clients. The role requires strong leadership skills, excellent communication abilities, and the ability to drive account growth while ensuring high operational standards.

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Responsibilities

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  • Team Management: Lead, mentor, and develop a team responsible for managing expert calls.">
  • Operations & Execution: Oversee the scheduling, execution, and quality control of expert calls between clients and industry experts.">
  • Client & Account Management: Serve as the primary point of contact for key client accounts, ensuring strong communication and exceptional service delivery.">
  • Expert Network Growth: Oversee the development and expansion of our expert network across diverse industries.">
  • Process Improvement: Continuously assess and improve internal processes to increase efficiency, improve client satisfaction, and optimize resource allocation.">
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Requirements

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To be successful in this role, you will need:

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  • Bachelor's degree in Business, Economics, or a related field.">
  • 6-8 years of experience in a team management role in expert network operations, consulting, research, or related fields.">
  • Experience in private equity, consulting, or corporate advisory services is a plus.">
  • Strong leadership skills with the ability to lead and manage high-performing teams.">
  • Excellent communication and interpersonal skills.">
  • Demonstrated success in managing client relationships and delivering high-quality service.">
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What We Offer

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We offer a competitive salary, opportunities for professional growth and development, and a dynamic and collaborative work environment with exposure to high-profile clients. Our estimated salary for this position is ₹2,500,000 per annum, based on location and industry standards.

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Contact Information

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Please visit our website at https://www.iimjobs.com for more information about this role and our company.



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