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Client Success Executive
1 month ago
PAD Integrated Marketing & Communications is a dynamic agency that specializes in delivering creative and innovative solutions for our diverse portfolio of clients. We are seeking a passionate and detail-oriented Account Executive to join our growing team. If you thrive in a fast-paced environment, have a knack for building client relationships, and possess excellent communication skills, this could be the perfect opportunity for you.
Key Responsibilities:
- Client Relationship Management: Build and maintain strong, long-term relationships with clients. Serve as the day-to-day point of contact, ensuring all client needs and expectations are met.- Communication and Presentation Skills: Effectively communicate ideas, campaign updates, and project results both verbally and in writing. Deliver presentations confidently to clients and internal teams.- Project and Time Management: Manage multiple projects simultaneously, ensuring deadlines are met and client expectations are exceeded. Coordinate with internal teams to ensure smooth project execution.- Team Collaboration: Work closely with cross functional teams to ensure the successful delivery of projects. Foster a collaborative environment to achieve the best results.- Brief Writing & Understanding: Prepare and interpret client briefs with a clear understanding of project objectives and deliverables.- Excel & PowerPoint: Utilize tools like Excel for data analysis and PowerPoint for preparing client presentations and reports.- Negotiation Skills: Collaborate with clients and internal teams to negotiate deliverables, project scopes, and timelines.- Leadership & Managerial Skills: Take initiative in managing smaller projects and guiding internal teams to achieve client objectives.- Cross Selling and Upselling: Identify opportunities to expand services for current clients and collaborate with the team to implement upselling strategies.
Preferred Skills:
- Strategic Thinking: Develop and contribute to strategic initiatives that align with client goals and agency capabilities.- Financial Understanding: Have a basic understanding of financial metrics related to projects, including budgeting and invoicing.- Understanding of Digital Marketing: Familiarity with the digital marketing landscape and the ability to understand how digital strategies can enhance client campaigns.
Interpersonal Skills:
- Takes Initiative: Proactively identify solutions to challenges and opportunities for improvement within the team and client projects.- Interpersonal Skills: Maintain positive and professional relationships with internal teams, clients, and external stakeholders.- Attention to Detail: Ensure accuracy and thoroughness in all aspects of work, from client communication to project execution.- Multitasking & Ability to Work in a Fast-Paced Environment: Successfully juggle multiple priorities while maintaining a high standard of work quality.- Willingness to Learn: Demonstrate a continuous desire to learn and grow within the agency, staying updated with industry trends and best practices.
Qualifications:
- Background in marketing, advertising, communications, or a related field.- Experience in an agency setting is a plus, but not required.- Ability to handle client grievances and escalations professionally.- Basic knowledge of business acumen and agency operations.
