Customer Support Associate

5 months ago


Lower Parel Mumbai Maharashtra, India Assignedge Network Pvt Ltd Full time

**ey Responsibilities**:

- Resolve customer issues and complaints with empathy and efficiency.
- Provide accurate information about products and services.
- Process orders, returns, and exchanges.
- Document and update customer records in the CRM system.
- Follow up with customers to ensure their issues are resolved.
- Collaborate with other departments to address and resolve customer concerns.
- Identify and escalate complex issues to the appropriate team or manager.
- Maintain a high level of product knowledge to provide informed assistance to customers.
- Contribute to continuous improvement initiatives in the customer support process.

**Qualifications**:

- High school diploma or equivalent; associate’s or bachelor’s degree preferred.
- Proven experience in a customer support or customer service role.
- Proficiency in using customer support software and CRM systems.
- Strong written and verbal communication skills.
- Excellent problem-solving and conflict resolution skills.
- Ability to multitask and manage time effectively.
- Strong attention to detail and organizational skills.
- Positive attitude and a passion for providing excellent customer service.

**Skills**:

- Strong interpersonal skills and t

Pay: ₹35,000.00 - ₹40,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 9920501044



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