Customer Support Associate

4 months ago

Lower Parel Mumbai Maharashtra, India Assignedge Network Pvt Ltd Full time

About the role
Museum Experience Associate is a staff member responsible for creating a positive and engaging environment for children and families visiting a children's museum. The primary role of an Experience Associate revolves around facilitating interactive, empathetic, thoughtful & joyful educational experiences for visitors, primarily children of various ages.

Key responsibilities
Guest experience and visitor engagement service
- Be an ambassador for MuSo; ensure that every guest's experience at MuSo meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach.
- Treat every guest with respect and provide friendly, courteous communication by orienting them to the building and informing them of the exhibit’s areas and programs.
- Provide excellent guest service, and facilitate guests' experience and journey through a proactive and thoughtful interaction.
- Contribute to a positive, team-based, and guest-first centric culture.
- Attend guest queries/complaints. Amicably resolve matters with dissatisfied guests.
- Manage any situation with overcrowding in relation to the maximum capacity of the area or around a particular exhibit.
- Comfortably facilitate and manage exhibits spaces and components.
- Collect and communicate guests' feedback and suggestions.
- Follow and perform the daily opening/closing protocols and procedures including (without limitation) routine cleaning, restocking, and preparation of program materials.

Exhibit area & Knowledge
- Have an honest and comprehensive understanding of MuSo’s philosophy and developmental, pedagogical, and other learning objectives
- Develop a deep understanding of the learning opportunities for each exhibit and entire gallery as well
- Understand and stay current with the exhibit and program initiatives
- Participate in training programs designed to enhance interaction with guests.
- Working collaboratively with other museum staff to ensure the smooth operation of the facility (and each and every gallery/corner) within the premises is highly presentable (clean, tidy, supplies in proper place, well organized, properly maintained, etc.)
- Keeping the inventory records of consumables & props used in the exhibits
- Promoting museum memberships, special offers, and merchandise to visitors.
Schools, Events & Workshops
- Conducting scheduled educational programs, workshops, or demonstrations that align with the museum's mission and educational goals.
- Manage groups of children from schools, birthday parties and other special activities.

Safety / Security
- Provide a safe environment for all guests, specifically for the children.
- Communicate any safety/ performance issues regarding exhibits components
- Adhere to all policies and procedures of MuSo.
- Assist guests in case of an incident or an emergency situation
- Take ownership of the safety of the facility and report and follow up on any repairs, or changes needed
- Attend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc)

Other Responsibilities
- Working with other colleagues, proactively contribute to the success of any special events and programs
- Work effectively with volunteers/ temporary staff (many of whom are expected to be students who are not likely to have extensive work experience)
- Perform other duties and be involved in projects and activities that contribute to the achievement of MuSo’s objectives

Traits & Characteristics
- Self-starter and self-motivated; thrives working in a team-oriented and collaborative environment
- Lots of positive energy; respectful of diversity; patient; empathetic; friendly; kind
- Interest and enthusiasm for working with children and families
- Adaptable to perform a variety of duties
- Excellent communication skills and ability to interact positively with children, adults, and large groups
- Experience working in a fast-paced, high-volume environment
- Ability to work with diverse staff and guests.

Physical Demands
- This position requires the ability to do one or more of the following throughout the day: stand, sit, walk, bend, and reach above and below shoulder level, carrying objects of differing sizes. Involves frequent repetitive motion.
- The noise level in the work environment is highly variable, from quiet to loud.
- The working timings include morning and/or evening shifts. Weekends and holidays work are required.
- Uniform/dress code required.

Required Qualifications
- Bachelor's degree in a relevant field such as Museum operations, Retail operations
- Advanced course or experience in Customer service, museum operations, retail operations, hospitality
- Prior experience working with children in Amusement parks, recreational, or museums.
- Experience working with young children (ages 1-18) and their families in recreational settings, after school programs or classrooms.
- Excellent grasp of

  • Customer Support Associate

    6 months ago

    Lower Parel, Mumbai, Maharashtra, India Assignedge Network Pvt Ltd Full time

    **ey Responsibilities**: - Resolve customer issues and complaints with empathy and efficiency. - Provide accurate information about products and services. - Process orders, returns, and exchanges. - Document and update customer records in the CRM system. - Follow up with customers to ensure their issues are resolved. - Collaborate with other departments to...

  • Customer Support

    4 weeks ago

    Lower Parel, Mumbai, Maharashtra, India Assignedge Network Pvt Ltd Full time

    Urgent Hirings for the following post: Museum Experience Associates Location: Lower Parel Mumbai CTC: Upto 40K (Based on interview/experience) Qualification: Bachelors Degree Experience: 0 to 3 Years+ Working Hours / Timings: 9 hrs a day working Working Days: 5 days working. Monday will be fixed off. Other days will be based on need. Gender -...

  • Customer Support Representative

    2 months ago

    Lower Parel, Mumbai, Maharashtra, India ClayCo Cosmetics Pvt Ltd Full time

    About the job About Us: As a brand manager you will be responsible for developing brand strategies, marketing plans, and product innovations to drive product growth. Location : Lower Parel, Mumbai Position Summary: For a young, growing organization like ours, an Associate in the Customer Experience Team, plays an important role. The associate is the first...

  • Customer Services Associate

    2 months ago

    Lower Parel, Mumbai, Maharashtra, India Enrolsy Full time

    We're Hiring Customer Services Associate for an E-commerce Company **Role and Duties**: Serves customers by providing product and service information, resolving product and service problems.  Extremely Customer Centric  Attracts potential customers by answering product and service questions, suggesting information about other products and...

  • Customer Service Associate

    7 months ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate** Designation: Customer Service Associate **Job Type**: Full Time Shift: Night Shift ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferrable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross salary Managing incoming...

  • Customer Service Associate kannada

    4 months ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate (Kannada Process)** **Job Details & Requirements** Designation: Customer Service Associate (Kannada Process) Process Type - Voice Experience - fresher to 6 months experience Qualification - hsc or any graduate **Salary**: ₹14,000k - ₹17,000k gross **Requirements**: **Should know and be able to speak Kannada...

  • Customer Support

    4 weeks ago

    Lower Parel, Mumbai, Maharashtra, India Assignedge Network Pvt Ltd Full time

    **Responsibilities**: - **Customer Assistance & Support**: - Address customer concerns, complaints, or feedback in a professional and empathetic manner. - Provide accurate information regarding products, services, and company policies. - **Problem Solving & Issue Resolution**: - Identify the root cause of customer issues and take proactive steps to...

  • Customer Support

    2 weeks ago

    Lower Parel, Mumbai, Maharashtra, India Assignedge Network Pvt Ltd Full time

    **Key Responsibilities**: - **Customer Interaction**: - Provide accurate, clear, and timely information to customers regarding products, services, and company policies. - **Problem Resolution**: - Assist customers in troubleshooting and resolving technical issues or product/service-related concerns. - Guide customers through step-by-step solutions and...

  • Customer Support

    1 month ago

    Lower Parel, Mumbai, Maharashtra, India Assignedge Network Pvt Ltd Full time

    **Key Responsibilities**: - **Customer Interaction**: - Provide product or service information, guide customers through troubleshooting steps, and ensure a positive experience with the brand. - **Issue Resolution**: - Identify, diagnose, and resolve customer complaints or technical issues promptly and effectively. - Escalate complex issues to the...

  • Customer Support Associate

    7 months ago

    Mumbai, Maharashtra, India Zama Organics Full time

    **Company Overview**: Zama Organics is a leading player in the food industry, dedicated to delivering exceptional culinary experiences to our customers. We specialize in providing high-quality food products and services tailored to meet the diverse needs of our clientele. As we continue to grow, we are seeking a passionate and customer-oriented individual to...

  • Customer Success Associate

    6 months ago

    Lower Parel, Mumbai, Maharashtra, India LogIQids Full time

    **Job Title**:Customer Success Associate Enthusiastic and Persuasive person with fluent English and an ability to work directly with customers to ensure they are satisfied with a company’s products and services. However, they also focus on customer retention and seek to deepen relationships with clients. **About LogIQids**:Founded by IIT-IIM alumni,...

  • Customer Relationship Associate

    7 months ago

    Lower Parel, Mumbai, Maharashtra, India Assignedge Network Pvt Ltd Full time

    **About the role** Museum Experience Associate is a staff member responsible for creating a positive and engaging environment for children and families visiting a children's museum. The primary role of an Experience Associate revolves around facilitating interactive, empathetic, thoughtful & joyful educational experiences for visitors, primarily children of...

  • Customer Service Associate

    3 months ago

    Lower Parel, Mumbai, Maharashtra, India Assignedge Network Pvt Ltd Full time

    About the role: The Guest Relationship Associate at is responsible for managing the customer support call center and overseeing the day-to-day handling of visitor feedback received through various channels. The role involves providing excellent customer service by addressing customer queries, managing feedback, and ensuring a positive experience for all...

  • Customer Service Associate malayalam Process

    7 months ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate_Lingual Process - Malayalam Language** **Job Details & Requirements** Designation: Customer Service Associate Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹12,000k - ₹16,000k gross **Requirements**: Should know and be able to speak lingual Malayalam...

  • Customer Support Representative

    7 months ago

    Lower Parel, Mumbai, Maharashtra, India kaam keeda Full time

    Position: Customer Support Representative Company: The Vibrant group India Location: Lower Parel **Responsibilities**: - Answer inquiries regarding property listings, pricing, availability, and other related information. - Assist customers with scheduling property viewings, appointments with agents, and other property-related services. - Handle...

  • Customer Support Executive

    6 months ago

    Chandivali, Mumbai, Maharashtra, India MoSahay Associate Full time

    Mahindra Holidays (MH) Voice ProcessChandivali, MumbaiAny Graduate 10+2+3 6 to 12 months Experience - in Customer service - 3LPA20-25daysVoice & Written versant,23,000 to 27,000rs3LPA to 3.5LPAExcellent English Communication (Versant 5 Level)24*7 Shift (Male) 7am to 10pm (females)6days Working & 1 rotational week-offWing 1 & 2, IT 4th Floor, TechM, near...

  • Customer Support Representative

    6 months ago

    Lower Parel, Mumbai, Maharashtra, India Torero Softwares Limited Full time

    **JOB DESCRIPTION OF CUSTOMER SUPPORT EXECUTIVE AT TORERO SOFTWARES LIMITED** We are seeking an enthusiastic support executive who is patient, empathetic, and excels in building long-term client relationships through excellent communication skills. **Responsibilities include**: Provide efficient training to customers on our software, accounts, and...

  • Telecaller Customer Support

    1 month ago

    Lower Parel, Mumbai, Maharashtra, India immortal facility management Full time

    Key Responsibilities: - Answering phone calls and calling customers providing information on products, services, prices, and promotions - Responding to customer questions - Solving customer issues Key Qualifications: - Fluent in english - Strong communication, interpersonal, and organizational skills. Pay: ₹15,000.00 - ₹18,000.00 per...

  • Customer Support Executive

    3 weeks ago

    Lower Parel, Mumbai, Maharashtra, India Assignedge Network Pvt Ltd Full time

    **Key Responsibilities**: - **Customer Assistance**: - Provide accurate, valid, and complete information to resolve issues or answer questions. - **Problem Resolution**: - Identify customer needs and resolve their concerns effectively. - Escalate complex issues to relevant departments and follow up to ensure resolution. - **Customer Relationship...

  • Customer Support Associate

    7 months ago

    Mumbai, Maharashtra, India Zama Organics Full time

    **Customer Service Associate Job Description** We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. **Customer Service Associate Responsibilities**: - Attending training sessions to grow knowledge of products and to develop customer service skills. -...