Customer Support Representative

3 months ago


Lower Parel Mumbai Maharashtra, India ClayCo Cosmetics Pvt Ltd Full time

About the job
About Us:
As a brand manager you will be responsible for developing brand strategies, marketing plans, and product innovations to drive product growth.

Location : Lower Parel, Mumbai

Position Summary:
For a young, growing organization like ours, an Associate in the Customer Experience Team, plays an important role. The associate is the first point of contact with the customer. The associate must be able to assist our customers in a swift, professional and efficient manner in line with the set company guidelines.

**Responsibilities**:

- Identifying customer requirements/needs.
- Co-ordinating with various departments to resolve customer queries as and when required.
- Providing outstanding customer service.
- Updating customer information as required.
- Maintaining confidentiality of information.
- Performing other duties as designated as and when the need arises.
- Align individual goals with the goals of the organisation.

**Requirements**:

- Graduate with Minimum 1 year experience in the customer service industry.
- Ability to think on one’s feet and possess an overall calm attitude, be good at conflict resolution skills and get the tasks assigned done even on days where we experience high work volumes
- Ability to work in a fast-paced environment, team environment and meet targets under tight timeframes

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,313.00 - ₹25,766.67 per month

**Benefits**:

- Provident Fund

Schedule:

- Weekend availability

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 9833766799
Expected Start Date: 15/11/2024



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