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Customer Support

1 month ago

Lower Parel Mumbai Maharashtra, India Assignedge Network Pvt Ltd Full time

**Key Responsibilities**:

- **Customer Interaction**:

- Provide accurate, clear, and timely information to customers regarding products, services, and company policies.
- **Problem Resolution**:

- Assist customers in troubleshooting and resolving technical issues or product/service-related concerns.
- Guide customers through step-by-step solutions and provide additional support when necessary.
- Escalate unresolved issues to the appropriate department or senior staff members when necessary.
- **Product Knowledge**:

- Develop in-depth knowledge of company products or services to effectively answer customer questions and provide guidance.
- Stay informed about product updates, new offerings, and company changes to offer accurate information.
- **Order Support**:

- Assist customers with placing, updating, or canceling orders and provide details on product availability, delivery timelines, and returns.
- Track order status and communicate relevant updates to customers.
- **Feedback and Improvement**:

- Collect customer feedback and provide insights on common issues or customer preferences to management for process or product improvements.
- Identify recurring issues and report them to the appropriate team for further action or resolution.
- **Documentation and Record-Keeping**:

- Maintain accurate records of customer interactions, issues, actions taken, and resolutions through CRM systems or customer service software.
- Update customer profiles with relevant details to enhance service and support efficiency.
- **Customer Retention**:

- Offer recommendations and solutions that benefit customers and enhance their experience with the company.
- Strive to build positive, long-lasting relationships with customers and ensure customer satisfaction.
- **Collaboration**:

- Work closely with other teams such as sales, technical support, and product development to provide a seamless customer experience.
- Communicate customer concerns or issues to other departments to facilitate a quick resolution.
- **Quality Control**:

- Ensure that all customer interactions meet the company’s service standards, maintaining professionalism and empathy at all times.
- Achieve key performance indicators (KPIs) related to response time, resolution rate, and customer satisfaction.
- **Continuous Learning**:

- Participate in ongoing training programs to improve knowledge of products, services, and customer support tools.
- Keep up with industry trends and customer service best practices to improve skills and performance.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

Schedule:

- Day shift
- Morning shift

**Experience**:

- total work: 3 years (preferred)

Work Location: In person

**Speak with the employer**
+91 9920501051