Executive - Customer Support
11 hours ago
Job Title: Executive - Customer Support
Summary:
Roles and Responsibilities:
- Resolve customer complaints and issues to ensure customer satisfaction
- Collaborate with other departments to address customer needs and concerns
- Maintain accurate records of customer interactions and transactions
- Identify and implement process improvements to enhance the customer experience
- Assist in training and mentoring junior customer support staff
- Monitor customer feedback and implement strategies to improve customer satisfaction
- Stay up-to-date on industry trends and best practices in customer support
Qualifications:
- Bachelor's degree in Business Administration or related field
- 1+ years of experience in Business Development - Customer Support department
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficiency in Microsoft Office suite and CRM software
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