Customer Support Executive
2 months ago
Customer Support Executive (CSE)
We are looking for a dedicated and customer-oriented Customer Support Executive to join our team in
addressing inquiries, resolving issues, and providing exceptional support to our customers.
**Key Responsibilities**:
Customer Interaction:
- Respond to customer queries and concerns promptly and professionally.
- Provide accurate information about products, services, and order statuses.
Issue Resolution:
- Address and resolve customer complaints, ensuring customer satisfaction.
- Coordinate with relevant departments to resolve product or service issues.
- Escalate complex cases to higher management when necessary.
Order Management:
- Assist customers with order placement, modifications, and cancellations.
- Ensure accurate and timely processing of orders.
- Track and follow up on delivery schedules and communicate any delays to customers.
Product Knowledge:
- Maintain up-to-date knowledge of company products, services, and promotions.
- Provide customers with product recommendations and advice.
Data Management:
- Document customer interactions and transactions in the customer relationship management
(CRM) system.
- Generate and analyze customer service reports to identify trends and areas for improvement.
Customer Feedback:
- Gather customer feedback and relay it to relevant departments for product and service
improvements.
- Contribute to the development and implementation of customer service policies and
procedures.
**Qualifications**:
- Bachelor's degree in Business Administration, Hospitality, or a related field.
- Proven experience in a customer support role, preferably in the food industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to multitask and manage time effectively.
- A customer-centric attitude with a passion for delivering exceptional service.
**Preferred Skills**:
- Experience in the food industry or related sectors.
- Knowledge of food safety regulations and standards.
- Familiarity with e-commerce platforms and online order management systems.
**Benefits**:
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- A supportive and collaborative work environment.
- Employee discounts on company products.
**Benefits**:
- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 9078896555
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