Customer Support

1 month ago


Lower Parel Mumbai Maharashtra, India Assignedge Network Pvt Ltd Full time

**Key Responsibilities**:

- **Customer Interaction**:

- Provide product or service information, guide customers through troubleshooting steps, and ensure a positive experience with the brand.
- **Issue Resolution**:

- Identify, diagnose, and resolve customer complaints or technical issues promptly and effectively.
- Escalate complex issues to the appropriate departments, ensuring quick resolution and mínimal disruption to the customer experience.
- **Customer Satisfaction**:

- Maintain high customer satisfaction levels by delivering excellent service and ensuring prompt follow-up with customers when required.
- Assist customers in processing orders, returns, exchanges, and other service-related inquiries.
- **Documentation & Reporting**:

- Accurately document customer interactions, inquiries, complaints, and feedback into the company’s CRM system.
- Prepare reports on customer feedback and service performance, and suggest improvements based on customer insights.
- **Product Knowledge**:

- Stay updated on the company's products, services, and policies to effectively address customer inquiries and provide accurate information.
- Participate in training sessions to improve product knowledge and customer support skills.
- **Collaboration**:

- Work closely with cross-functional teams, including sales, technical support, and operations, to resolve customer issues and improve service delivery.
- Collaborate with team members to achieve daily and monthly targets.

Pay: ₹45,000.00 - ₹50,000.00 per month

**Experience**:

- total work: 3 years (preferred)

Work Location: In person

**Speak with the employer**
+91 9920501044


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