Customer Support Service
7 months ago
**Role description**
- To make the idea of excellent customer service seem less nebulous and more attainable
- To build trust, maintain long term relationships with the customers and operate as the point of contact
- To conduct calls to existing customers and enquire about utilization of the product
- Act as a bridge between the tech team and customer queries, making sure of a quick resolution.
- Collection of the fees from parents
- To Execute and manage the hybrid activities for students.
**Required Skills**:
Graduate in any field along with Having a keen interest and deep understanding of the Indian education sector.
- Interested in mentoring and guiding students.
- Good interpersonal and presentation skills.
- Passionate about changing the way millions of children learns globally.
- Super energetic and driven to spread better learning.
- Interested in speaking to, counselling and guiding students.
- Fluent communication in English & Hindi.
- Relevant experience in Tele-calling, Customer Support, Sales & Marketing
- Strong convincing skills.
- Having Basic Technical knowledge.
**Job Types**: Full-time, Permanent
**Salary**: ₹10,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
- Morning shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Ability to Commute:
- Lower Parel, Mumbai, Maharashtra (required)
Ability to Relocate:
- Lower Parel, Mumbai, Maharashtra: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 9577766623
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