Customer Care Executive

2 months ago


Lower Parel Mumbai Maharashtra, India Genie Customer Management Services Full time

Using a computerized system, responds to customer inquiries in a call center environment.
- Responds to telephone inquiries and complaints using standard scripts and procedures.
- Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls.
- Provides clear and concise information about the status of member
- Educates clients about managed care access, rights and benefits through outreach scripts.
- Complete required assigned training.
- Track daily task for quality review.
- All other duties as assigned.

**Required Skills**:
Outgoing and energetic attitude

Ability to communicate clearly and confidently

Ability to multi-task

Ability to relate to the customer

Ability to remain calm under pressure

Ability to adapt to and incorporate new technologies

Ability to learn from past mistakes (and Successes)

Ability to manage time effectively

General conversational ability and call control

Attention to detail

Grammar and spelling accuracy

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 8668658913



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