Customer Care Executive

3 weeks ago


Lower Parel Mumbai Maharashtra, India Career Choice Solution Full time

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

**Responsibilities**

**Customer Service Responsibilities list**:

- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Requirements and skills**
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma

**Job Types**: Full-time, Permanent

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Ability to commute/relocate:

- Lower Parel, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person



  • Lower Parel, Mumbai, Maharashtra, India Access Systems Full time

    Location - Curry Road / Lower Parel We are looking for an immediate joiner for the position of Customer Support Executive. If you have good communication skills in English and are a fresher, you are welcome to apply. Job Description - Handle customer complaints, and provide appropriate solutions and alternatives within the time limits - Conduct follow-ups...

  • Customer Care

    4 weeks ago


    Lower Parel, Mumbai, Maharashtra, India Enrolsy Full time

    We're Hiring Customer Care Executive for a leading kid's Fashion Brand -Mumbai Qualification: HSC / Graduate Exeperience: 1 - 3 Yrs experience as Customer Services Exp (Preferebaly from an Ecommerce Industry -Voice / E-commerce Voice Process ) Location: Lower parel (7 Mins Walk from Station) Competencies and Skills required: Customer Service Associates...


  • Prabhadevi, Mumbai, Maharashtra, India ZIQITZA HEALTH CARE LTD Full time

    Require: Customer Care Executive Location: Prabhadevi, Mumbai, Maharashtra Qualification: Under Graduate Job Profile: Back Office Time: Rotational (8 Hour Shift) Work Experience: 2 Years **Salary**: CTC ₹18,000.00 - ₹23,000.00 per month Speak To HR -8710810887 **Salary**: CTC ₹18,000.00 - ₹23,000.00 per month Schedule: - Rotational...


  • Mumbai, Maharashtra, India Procapital Full time

    Hi Urgent Opening for Customer Care Executive !! **Designation**: - Customer Care Executive **Location**: Koparkhairane, Thane, Borivali & Powai **Experience**: - 2 to 5+years of experience is required. **Salary**: 20k to 30k per month(Based on experience & last drawn) **Job role: - ** 1) Filling Work, Raising all Purchase Orders based on...


  • Mumbai, Maharashtra, India Aegis Consultants Full time

    **Designation: Customer Care Executive** **Location - Kurla** **Working Days - Monday to Saturday (10:00 AM - 7:00 PM)** **JOB DESCRIPTION**: - Create a customer care protocol - Handling customer complaints - Gathering customer feedback - Managing consumer concerns - Helping every customer service professional improve - Keeping track of consumer...


  • Lower Parel, Mumbai, Maharashtra, India Mswipe Technologies Pvt. Ltd Full time

    Essential Duties and Responsibilities: - Resolve customer tickets over m-desk/ ERP, calls and social media. - Quick turnaround time to answer customer queries and update tickets - Identify and assess customers’ needs to achieve customer satisfaction - Follow communication procedures and guidelines - Go the extra mile to engage customers and keep them...


  • Mumbai, Maharashtra, India Candiclie Consultancy Pvt. Ltd. Full time

    **Position: Customer Care Executive** **Industry : Facility / Security only preferred** **Location: Mumbai, Goregaon** **Job Type: Onsite** **Budget: 5-12 LPA( Depends on your experience, current CTC and skills)** **Experience: Minimum 4 years of relevant exp.** **Notice Period: 15-30 Days( Immediate Joiner more preferred )** **Company...


  • Lower Parel, Mumbai, Maharashtra, India Career Choice Solution Full time

    Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service...


  • Borivali, Mumbai, Maharashtra, India Portal HR Plus Full time

    **Dear All** Greetings !!! **Urgent Opening for Customer Care Executive in Leading Retail company in Mumbai** Position Name : Customer Care Executive Qualification : Any Experience : 2+ years Gender : Male Only Industry : Retail / Building Material Location : Mumbai Salary : Negotiable **Roles & Responsibilities**: As a customer care executive,...


  • Lower Parel, Mumbai, Maharashtra, India Enrolsy Full time

    We're Hiring Customer Services Executive for an Ecommerce Company Qualification: HSC or Any graduate Experience: 2yrs - 5yrs Customer Services Voice Experience (International bpo customer services voice experience preferable) Process: Voice Process (Ecommerce) Shift Timing: Day Rotational Shifts Skill Required: Excellent Verbal & Written Communication...


  • Navi Mumbai, Maharashtra, India Vibrant Training & Placement Full time

    Job Opportunity: Customer Care Executive We're hiring Customer Care Executives for day shifts (10 AM - 7 PM) in Navi Mumbai! If you have excellent English communication skills, can start immediately, and are ready to provide top-notch customer service, we want to meet you. Position: Customer Care Executive Shift: Day Shift (10 AM - 7 PM) Week Off: Fixed...


  • Mumbai, Maharashtra, India Happy square outsourcing company Full time

    **Position - Customer Care Executive** **Location - 4th Floor, A Wing, Krislon House, Krishanlal Marwah Rd, Saki Vihar Rd, Andheri East, Mumbai, Maharashtra 400072** **working days - Mon to Sat / 10 a.m. to 6 p.m.** **Experience - 1 to 3 years** **Role: Customer Care Executive** **Looking for:Seniors & Mothers who have dropped off the workforce but want...


  • Mumbai, Maharashtra, India Arting Digital Private Limited Full time

    **Position Title: Customer care executive** **CTC:18-25K** **Location:Mumbai** **Working Mode:(On side)** **Primary skills:Communication skills.** **qualification:Any** **Roles and Responsibilities** social media - Monitoring customer feedback websites - Handling queries raised on social media platforms - Daily tracking and follow up of customer...


  • Mumbai, Maharashtra, India TriEdge Solutions Full time

    Job Position: - Customer Care Executive Location:Mumbai Roles & Responsibilities: Coordination with client and keep the shipment in flow ,inbound and outbound calls. **Salary**: Up to ₹16,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Day shift Supplemental pay types: - Performance bonus Work Location: In person


  • Vidyavihar, Mumbai, Maharashtra, India GenXHire Services Private Limited Full time

    Job Title/Designation: Customer Care Executive - POC Employment Type: Full Time, Permanent **Job Description**: Roles and Responsibilities - A customer care executive tends to act as a link-man between a company and its customers and resolves any such queries generated by its customers with efficiency. - The only aim is to ensure customer satisfaction by...


  • Mumbai, Maharashtra, India A2TECH Consultants Full time

    **We Require Customer Care Executive for Jogeshwari Location** We are currently seeking a dedicated and customer-focused individual to join our team as a Customer Support Executive for our Jogeshwari location. As a Customer Support Executive, you will be responsible for assisting our customers with any inquiries, concerns, or issues they may have regarding...


  • Mumbai, Maharashtra, India Shree Balaji Logistics & Express Services Pvt Ltd Full time

    CUSTOMER CARE EXECUTIVE (Female) Good English communication To Attend Inbond Phone Calls / To solve the queries with 1 Year Experience. **Job Types**: Full-time, Permanent Pay: ₹16,000.00 - ₹18,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift - Fixed shift Supplemental pay types: - Yearly bonus Application Deadline:...


  • Mumbai, Maharashtra, India Aegis Consultants Full time

    **Designation: Customer Care Executive** **Location - Kurla** **Working Days - Monday to Saturday (10:00 AM - 7:00 PM)** **JOB DESCRIPTION**: - Create a customer care protocol - Handling customer complaints - Gathering customer feedback - Managing consumer concerns - Helping every customer service professional improve - Keeping track of consumer...


  • Bhayandar, Mumbai, Maharashtra, India Vibrant Training & Placement Full time

    Exciting Opportunity in Mumbai! Join Our Team as a Customer Care Executive Are you a skilled communicator with a passion for delivering top-notch customer service? We're seeking dynamic individuals to join our team in Mira-Bhayandhar, Mumbai! Position: Customer Care Executive Location: Mira-Bhayandhar, Mumbai Shift: US Shift, Rotational...


  • Mumbai, Maharashtra, India Arthsatvva Marketing Services Pvt. Ltd. Full time

    We require Customer Care Executive for **Luxury Vehicle Showroom.** Customer service automobile: 1 year (required). Greet and give necessary details of vehicle to customers Resolve complaints of customers Give necessary MIS to Management Co ordinate Delivery of Vehicles Salary will be between 30,000/- Rs. to 40,000/- Rs. **Salary**: ₹30,000.00 -...