Ecommerce -customer Care

2 weeks ago


Lower Parel Mumbai Maharashtra, India Enrolsy Full time

We're Hiring Customer Services Executive for an Ecommerce Company

Qualification: HSC or Any graduate

Experience: 2yrs - 5yrs Customer Services Voice Experience (International bpo customer services voice experience preferable)

Process: Voice Process (Ecommerce)

Shift Timing: Day Rotational Shifts

Skill Required: Excellent Verbal & Written Communication Skill

Role & Responsibilities:

- Managing incoming calls and customer service inquiries
- Identifying and assessing customers
- needs to achieve satisfaction.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies.

Day rotational shift (7 am -11pm ) any 9 hrs6 days working - 1 day rotational off

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹18,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- E-commerce Customer Services: 1 year (preferred)
- Customer Service Voice: 1 year (preferred)

Work Location: In person

**Speak with the employer**

+91 9769106910



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