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Ecommerce -customer Care
2 weeks ago
We're Hiring Customer Services Executive for an Ecommerce Company
Qualification: HSC or Any graduate
Experience: 2yrs - 5yrs Customer Services Voice Experience (International bpo customer services voice experience preferable)
Process: Voice Process (Ecommerce)
Shift Timing: Day Rotational Shifts
Skill Required: Excellent Verbal & Written Communication Skill
Role & Responsibilities:
- Managing incoming calls and customer service inquiries
- Identifying and assessing customers
- needs to achieve satisfaction.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies.
Day rotational shift (7 am -11pm ) any 9 hrs6 days working - 1 day rotational off
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹18,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Experience**:
- E-commerce Customer Services: 1 year (preferred)
- Customer Service Voice: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 9769106910
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