Customer Care Executive
6 months ago
Essential Duties and Responsibilities:
- Resolve customer tickets over m-desk/ ERP, calls and social media.
- Quick turnaround time to answer customer queries and update tickets
- Identify and assess customers’ needs to achieve customer satisfaction
- Follow communication procedures and guidelines
- Go the extra mile to engage customers and keep them happy
- Collect feedback and collaborate with departments to bring in impactful solutions
- Maintains customer records by tracking and updating information.
- Research, identify, and resolve customer complaints using relevant software
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Upsell products and services
- Complete call logs and reports
- Other duties as assigned
Education and/or Work Experience Requirements:
- Fresher’s/HSC/any graduate
- Good communication skills
- Problem solving
- Self-driven
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Rotational shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
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