Customer Sevices Officer

3 weeks ago


Mumbai Maharashtra, India Enrolsy Full time

We're Hiring Ecommerce Customer Services for The Ecommerce Company

Job description template

As an Ecommerce Customer Service Representative, you will be responsible for assisting customers with their online orders. You will need to have exceptional communication skills, both written and verbal, and be able to provide solutions to customer inquiries in a timely manner. In this role, you will also need to be able to navigate various ecommerce platforms and work closely with the marketing and sales teams to ensure customer satisfaction. If you have a passion for customer service and enjoy working in a fast-paced environment, then this job may be the perfect fit for you.

**Responsibilities**:

- Assist customers with placing orders, tracking shipments, and processing returns.
- Provide product information and recommendations to customers.
- Collaborate with other departments, such as shipping and billing, to ensure timely and accurate order fulfillment.
- Maintain accurate records of customer interactions and transactions.
- Identify and escalate complex issues to senior representatives or supervisors.
- Stay up to date with product knowledge and industry trends to provide excellent customer service.
- Meet and exceed customer satisfaction goals and performance metrics.
- Continuously improve customer service processes and procedures.

**Requirements**:

- Prior Ecommerce Customer Service experience
- Ability to handle high volume customer interactions
- Strong problem-solving and decision-making abilities
- Effective time management skills
- Ability to multitask and prioritize tasks
- Detail-oriented and accurate data entry
- Experience with CRM and ticketing systems
- Familiarity with Ecommerce platforms and order workflows
- Flexible availability including weekends and holidays

Pay: ₹18,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Morning shift

**Experience**:

- E-commerce Customer Services: 1 year (preferred)
- Inbound voice: 1 year (preferred)
- Customer Care: 1 year (preferred)

Work Location: In person



  • Camp, Pune, Maharashtra, India Karma Realty Full time

    Front-Back End CRM,Post Sales Services,Real Estate CRM, Post Sales Documentation-Agreement,Client Relations, Demand Generations,Collections,Project Possesion-Handovers, Customer Delight-Happiness Index, Client Queries-Customer Sevices-Solutions Registry **Salary**: Up to ₹40,000.00 per month Schedule: - Day shift Work Location: In person **Speak...


  • Mumbai, India Naukriwaale Full time

    Hiring for Airline Customer Service Voice Process Location: Malad Excellent english Communication skills needed Graduation Mandatory Airline Customer Sevice or Travel Experience Mandatory Shift timings: Rotational Day Shifts for Females 24*7 shifts for Males (Night shift included) Weekly Off: Any 2 offs (5 days working) Salary Range 12 months experience :...


  • Mumbai, India Vibrantzz Management Sevices Full time

    Greetings From Vibrantzz Management Services We At Vibrantzz Management Services Are Hiring For An International Bpo For Chat And Blended Process. **REQUIREMENTS**: - Gradate Fresher With Good Communication And Written Skills Can Apply Hsc With Minimum 1 Year Of International Bpo Experience Is Required People With Webchat Experience For International...


  • Mumbai, Maharashtra, India Naukriwaale Full time

    Hiring for Airline Customer ServiceVoice ProcessLocation: MaladExcellent english Communication skills neededGraduation MandatoryAirline Customer Sevice or Travel Experience MandatoryShift timings: Rotational Day Shifts for Females24*7 shifts for Males (Night shift included)Weekly Off: Any 2 offs (5 days working)Salary Range12 months experience : 26k inhand24...

  • Customer Service

    3 weeks ago


    Mumbai, Maharashtra, India Vibrantzz Management Sevices Full time

    Greetings From Vibrantzz Management Services !! We are Hiring for International US Based Banking Process HSC With 18 months of BPO Experience And Graduate With 1 Year Of Experience In Mandatory Banking Process Experience can get Additional advantage EASY SELECTION GIVEN WITH INHOUSE INTERVIEWS Transport Facility provided till your door step Good Salary...

  • Outsourcing Sevices

    2 months ago


    Mumbai, Maharashtra, India Get jobs India Full time

    Hiring Graduated Freshers. Need Good or Excellent English Communication Skills. Location - Malad Shifts - US/ UK/AUS Salary - 21K - 35k inhand + Incentives Interested People can share or call me on this number 8169686582 **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹18,650.70 - ₹36,745.82 per month **Benefits**: - Cell phone...

  • Outsourcing Sevices

    4 weeks ago


    Mumbai, Maharashtra, India Get jobs India Full time

    Hiring Graduated Freshers. Need Good or Excellent English Communication Skills. Location - Malad Shifts - US/ UK/AUS Salary - 21K - 35k inhand + Incentives Interested People can share or call me on this number 8169686582 **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹18,650.70 - ₹36,745.82 per month **Benefits**: - Cell phone...

  • Field Sales Executive

    4 weeks ago


    Thane District, Maharashtra, India B2B LABYRINTH SOLUTION PVT LTD Full time

    **collect order, dispatch material, stock maintained, material handling, visit customer to get feedback, arrange new customer, providing customer data, go to kirana store tell him to our copmany prodcts, offer & sevices** **Salary**: ₹12,000.00 - ₹19,000.00 per month **Benefits**: - Cell phone reimbursement - Provident Fund Schedule: - Day...

  • Customer Service

    3 weeks ago


    Mumbai, India Vibrantzz Management Sevices Full time

    Greetings From Vibrantzz Management Services !! We are Hiring for International US Based Banking Process HSC With 18 months of BPO Experience And Graduate With 1 Year Of Experience In Mandatory Banking Process Experience can get Additional advantage EASY SELECTION GIVEN WITH INHOUSE INTERVIEWS Transport Facility provided till your door step Good Salary...


  • Wagle Estate, Thane, Maharashtra, India Reflective Customer Solutions Full time

    Data Entry: Accurately inputting and managing data in various systems or databases. Administrative Support: Assisting with paperwork, scheduling, and general office tasks. Record Keeping: Maintaining and organizing company records and documents. Process Management: Ensuring internal processes and workflows run efficiently. Compliance: Adhering to company...


  • Mumbai, Maharashtra, India Fluidscapes Consultants Full time

    Mumbai**2** Position**3** ExperienceCustomer Relationship Officer **Job Description**: - Building and maintaining profitable relationships with key customers. - Overseeing the relationship with customers handled by your team. - Resolving customer complaints quickly and efficiently. - Keeping customers updated on the latest products in order to increase...

  • Cre (Bmw Service)

    3 weeks ago


    Mumbai, India Navnit Motors Pvt Ltd Full time

    **Customer Service Representative - Essential Duties** - Supervises all vehicle deliveries, ensuring that each customer is informed of the vehicle's warranty details, maintenance requirements, and features, particularly those related to safety. - Introduces customers to service and parts personnel, indicating shop location and hours of operation. - Follows...


  • Mumbai, Maharashtra, India Cathay Pacific Full time

    CCD - Customer Care - Mumbai, India - Cathay Pacific - Application Deadline 11 Feb 2024 Company Description Let your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from...


  • Mumbai, Maharashtra, India Dork Ketal Full time

    **About the Company** Dorf Ketal is an India based MNC headquartered in Mumbai, having a global presence across US, Brazil, Argentina, Netherlands, South East Asia and Gulf countries. We have our R&D labs, manufacturing plants, warehouses and sales offices strategically located worldwide to service our Global clients swiftly and efficiently. **Position**:...


  • Mumbai, Maharashtra, India TalentEdge Recruitment Consultants™ Full time

    Job title**:Customer Relationship Officer/ Service Technician** Job Location**:Fort, Colaba (near Zara) **South Mumbai, Maharashtra**.** **Educational Qualification: Any graduate** **Work Experience**: 1. Quick & Quality Service 2. Customer satisfaction & value-added services 3. Booking discipline 4. Performance rating **Job Profile**: 1. Building and...


  • Mumbai, Maharashtra, India Upgrade Consulting Full time

    Hello! Greetings of the day!!!! We are hiring for **Customer Service Associates** for **Navi Mumbai location - Day Shifts**. **Salary - 2800000 Per year** **Profile: - Customer Service Assistant** **Job Description**: Manage phone calls and ensure their queries are resolved or information is shared with them. Identify and assess customers’ needs to...


  • Mumbai, Maharashtra, India Upgrade Consulting Full time

    Hello! Greetings of the day!!!! We are hiring for **Customer Service Associates** for **Navi Mumbai location - Day Shifts**. **Salary - 2800000 Per year** **Profile: - Customer Service Assistant** **Job Description**: Manage phone calls and ensure their queries are resolved or information is shared with them. Identify and assess customers’ needs to...

  • Sales Executive

    4 weeks ago


    Bibwewadi, Pune, Maharashtra, India Pushpam Group Full time

    Maintain the relationship with existing customers of branding - Get more and more business from the existing customers - Create and increase rapo with existing customers - Study the type of work and services that we can provide - Understand our strength of the business - Find out new companies and verticals where we can offer our sevices centrally or in...


  • Mumbai, Maharashtra, India Vibrantzz Management Services Full time

    Job Title: Senior Customer Service Officer Location: Mumbai and Thane Experience: 6 months to 36 months **Salary**: Up to 44,000 INR per month **Job Description**: As a Senior Customer Service Representative, you will play a key role in ensuring the satisfaction and loyalty of our customers. You will be responsible for managinng escalated customer...


  • Mumbai, Maharashtra, India Vibrantzz Management Services Full time

    Job Title: Senior Customer Service Officer Location: Mumbai and Thane Experience: 6 months to 36 months **Salary**: Up to 44,000 INR per month **Job Description**: As a Senior Customer Service Representative, you will play a key role in ensuring the satisfaction and loyalty of our customers. You will be responsible for managinng escalated customer...