Customer Relationship Officer

5 months ago


Mumbai Maharashtra, India TalentEdge Recruitment Consultants™ Full time

Job title**:Customer Relationship Officer/ Service Technician**

Job Location**:Fort, Colaba (near Zara) **South Mumbai, Maharashtra**.**

**Educational Qualification: Any graduate**

**Work Experience**:
1. Quick & Quality Service

2. Customer satisfaction & value-added services

3. Booking discipline

4. Performance rating

**Job Profile**:
1. Building and maintaining profitable relationships with key customers.

2. Overseeing the relationship with customers handled by your team.

3. Resolving customer complaints quickly and efficiently.

4. Keeping customers updated on the latest products in order to increase sales.

5. Meet with managers in the organization to plan strategically.

6. Expanding the customer base by upselling and cross-selling.

7. Understanding key customer individual needs and addressing these.

8. Conducting business reviews using CRM programs.

9. Knowing your competition and strategist accordingly.

**Work Experience**:
1. A bachelor’s degree in administration or a related field.

2. A minimum of 3 years’ experience.

3. Excellent interpersonal and communication skills.

5. Superior product knowledge.

6. A team player with leadership skills.

7. Maintain a positive attitude focused on customer satisfaction.

**Speek to Recruiter -
9429768041
**Experience**:

- Customer relationship management: 3 years (required)

Ability to Relocate:

- Mumbai, Maharashtra: Relocate before starting work (required)

Work Location: In person



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