Customer Relationship Officer

7 months ago


Mumbai Maharashtra, India Hunt Mantra Full time

**Job** **Role**:Customer** **Relationship** **Officer.**
**Employment** **Type**:Permanent**
**Location**:Navi Mumbai**
**Level**:Executive**

**Key** **Responsibilities**:

- The position is responsible for providing high quality service and query resolution to the customers.
- Ensure that customer information is communicated to the respective customer only
- Ensure that the customer queries are attended to and resolved in an efficient manner and within stipulated Turn Around Time (TAT)
- Recording complaints as per the specified process and ensure that complaints are resolved quickly and avoid the situation where it may get escalated.
- Improve customer communication on closures through scripts & mail and asking for feedbacks.
- Ensure that correct product information is disseminated

**Experience** **and** **Skills** **Required**:

- Excellent English communication is required.
- A bachelors degree or the Undergrad will work
- Basic Insurance knowledge will be essential
- Fresher or minimum 6 Months of experience is required.
- Ability to demonstrate positive attitude, adaptability, flexibility and punctuality
- Should be good team player with proper interpersonal skills

**Industry Type**:Insurance

**Department**:BFSI, Investments & Trading

**Employment Type**:Full Time, Permanent

**Role Category**:BFSI, Investments & Trading

**UG**:Any Graduate/Undergarduate

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- Morning shift

Supplemental pay types:

- Overtime pay
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9410890549



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