Customer Relationship Officer

2 weeks ago

Mumbai, India Shakti Enterprises Full time

**Hello,**

**Shakti Enterprise is looking for:

- **

The Client Relations Officer (CRO) plays a pivotal role in the success of a translation company by fostering strong and enduring relationships with clients. As a key member of the client relations team, the CRO serves as the primary point of contact for clients, ensuring their satisfaction with the company's translation services throughout the entire project lifecycle.

**Responsibilities**:
**1. Client Relationship Management**:

- Establish and cultivate long-lasting relationships with existing clients, fostering trust and rapport.
- Proactively identify and pursue potential new business opportunities, expanding the client base.
- Develop and implement effective strategies to retain and grow existing client relationships.

**2. Client Communication and Expectations Management**:

- Serve as the primary liaison between clients and the translation team, ensuring seamless communication and collaboration.
- Clearly understand and accurately convey client requirements, expectations, and objectives.
- Proactively manage client expectations, ensuring realistic timelines, deliverables, and cost estimates.
- Regularly provide clients with project updates, status reports, and progress notifications.

**3. Client Issue Resolution and Satisfaction**:

- Anticipate and proactively address potential client concerns and issues, minimizing disruptions and ensuring smooth project execution.
- Effectively resolve client issues promptly and professionally, maintaining client satisfaction and trust.
- Gather and analyze client feedback to identify areas for improvement and enhance service quality.

**4. Industry Engagement and Networking**:

- Actively participate in industry events, conferences, and networking opportunities to expand the company's reach and visibility.
- Cultivate relationships with industry professionals, potential clients, and referral partners.
- Stay abreast of industry trends, market developments, and competitor offerings to maintain a competitive edge.

**Qualifications**:
**1. Education**:

- Bachelor's degree in Translation, International Business, or a related field.

**2*. **Experience:*
- 3+ years of proven experience in client relations or a similar customer-facing role.
- Experiance in translation industry Prefered
- Demonstrated ability to build and maintain strong relationships with clients from diverse backgrounds.

**3. Language Skills**:

- Fluency in English and one or more additional languages relevant to the company's target market.

**4. Communication and Interpersonal Skills**:

- Exceptional communication and interpersonal skills, with the ability to connect with clients on a personal and professional level.
- Strong written and verbal communication skills, with the ability to tailor messages to different audiences.
- Active listening skills to effectively understand client needs, concerns, and expectations.

**5. Problem-Solving and Decision-Making Skills**:

- Proven ability to identify, analyze, and resolve complex client issues in a timely and effective manner.
- Strong decision-making skills, with the ability to make sound judgments under pressure and within time constraints.

**6. Organizational and Time Management Skills**:

- Exceptional organizational and time management skills to juggle multiple client relationships and projects simultaneously.
- Ability to prioritize tasks, manage deadlines, and meet project commitments consistently.

**To Apply**:
Please submit your resume and cover letter, highlighting your relevant experience, skills, and accomplishments, to below Mobile number and Mail Id:

- **Mobile Number:

- 9833664476**

**Salary**: ₹35,000.00 - ₹40,000.00 per month

Schedule:

- Day shift

**Speak with the employer**
+91 9833664476

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