Ecommerce Customer Service

1 month ago


Pune Maharashtra, India Gotraka Ecommerce PVT LTD Full time

**About Gotraka**: _Gotraka_, meaning Family in Sanskrit, is on a mission to revolutionize the tech-buying experience. Our passion for technology, gaming, and sustainable practices sets us apart. We're seeking a dedicated professional to join us as a **Ecommerce Customer Specialist** focusing on **calls**, **messaging **and **live chats**.

**Responsibilities**:As an Ecommerce Customer Specialist at Gotraka, you'll be the frontline ambassador, ensuring an exceptional customer experience through effective calls, messaging and live chat interactions.

**Daily Tasks**:

- **Calls**:Assisting customers with queries and providing guidance to customers in their buying choices.
- **Customer Messaging**: Engage with customers promptly and professionally, addressing inquiries and providing product information.
- **Live Chat Support**: Provide real-time assistance to customers navigating our platforms, ensuring a seamless experience.
- **Issue Resolution**: Proactively handle customer concerns, RMA requests, and return queries with empathy and efficiency.

**What We're Looking For**:To excel in this role, we're seeking an individual who:

- _Fluent English:_ Proficient in speaking, reading, and writing.
- _Customer Focus:_ Passionate about delivering top-notch service and creating positive customer interactions.
- _Problem-Solving Skills:_ Ability to resolve issues and provide solutions in real-time.
- _Adaptability:_ Thrives in a fast-paced environment and remains calm under pressure.

**What We Offer**:Joining Gotraka means access to:

- _Dynamic Work Environment:_ A collaborative space focused on customer satisfaction.
- _Training:_ Continuous learning opportunities to enhance your customer service skills.
- _Cutting-Edge Tools:_ Utilize top-of-the-line technology to assist customers effectively.
- _Career Growth:_ Be part of a company at the forefront of the tech industry.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹32,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- UK shift

Supplemental Pay:

- Yearly bonus

Application Question(s):

- Which customer messaging platform have you used?

**Experience**:

- E-Commerce: 1 year (required)
- Amazon Seller Central: 1 year (required)

Work Location: In person



  • Pune, Maharashtra, India Gotraka Ecommerce PVT LTD Full time

    **About Gotraka**: _Gotraka_, meaning Family in Sanskrit, is on a mission to revolutionize the tech-buying experience. Our passion for technology, gaming, and sustainable practices sets us apart. We're seeking a dedicated professional to join us as a **Ecommerce Customer Specialist** focusing on **calls**, **messaging **and **live...


  • Pune, Maharashtra, India Gotraka Ecommerce PVT LTD Full time

    **About Gotraka**: _Gotraka_, meaning Family in Sanskrit, is on a mission to revolutionize the tech-buying experience. Our passion for technology, gaming, and sustainable practices sets us apart. We're seeking a dedicated professional to join us as a **Ecommerce Customer Specialist** focusing on **calls**, **messaging **and **live...


  • Lower Parel, Mumbai, Maharashtra, India Enrolsy Full time

    We're Hiring Ecommerce Customer Services for The Ecommerce Company!! Job description template As an Ecommerce Customer Service Representative, you will be responsible for assisting customers with their online orders. You will need to have exceptional communication skills, both written and verbal, and be able to provide solutions to customer inquiries in a...


  • Mumbai, Maharashtra, India Enrolsy Full time

    We're Hiring Ecommerce Customer Services for The Ecommerce Company!! Job description template As an Ecommerce Customer Service Representative, you will be responsible for assisting customers with their online orders. You will need to have exceptional communication skills, both written and verbal, and be able to provide solutions to customer inquiries in a...


  • Pune, Maharashtra, India Shiva Capital Partners Full time

    Job Title: Customer Service Executive Experience:3+ Overview: As an Ecommerce Order Processor, you will play a critical role in ensuring smooth operations within all ecommerce platforms. You will be responsible for processing orders accurately and efficiently, managing inventory levels, and collaborating with various teams to meet customer demands and...


  • Lower Parel, Mumbai, Maharashtra, India Enrolsy Full time

    We're Hiring Customer Services Executive for an Ecommerce Company Qualification: HSC or Any graduate Experience: 2yrs - 5yrs Customer Services Voice Experience (International bpo customer services voice experience preferable) Process: Voice Process (Ecommerce) Shift Timing: Day Rotational Shifts Skill Required: Excellent Verbal & Written Communication...


  • Lower Parel, Mumbai, Maharashtra, India Enrolsy Full time

    We're Hiring Customer Care Executive for a leading kid's Fashion Brand -Mumbai Qualification: HSC / Graduate Exeperience: 1 - 3 Yrs experience as Customer Services Exp (Preferebaly from an Ecommerce Industry -Voice / E-commerce Voice Process ) Location: Lower parel (7 Mins Walk from Station) Competencies and Skills required: Customer Service Associates...


  • Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate** Designation: Customer Service Associate **Job Type**: Full Time Shift: Night Shift ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferrable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross salary Managing incoming...


  • Tardeo, Mumbai, Maharashtra, India Sapphire Search Full time

    **Urgent required Customer Service** **experience at least 1 year - ecommerce - and from jewellery background ideal** **Location: Tardeo, South Mumbai** Liaison with customers for queries and order fulfilment over phone, website chat , whatsapp, etc. - Customer follow ups for abandoned carts, reviews and feedback - Answer customer queries over social...


  • Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate (Kannada Process)** **Job Details & Requirements** Designation: Customer Service Associate (Kannada Process) Process Type - Voice Experience - fresher to 6 months experience Qualification - hsc or any graduate **Salary**: ₹14,000k - ₹17,000k gross **Requirements**: **Should know and be able to speak Kannada...


  • Pune, Maharashtra, India Jobizza multiple service Full time

    Job Title: Ecommerce Order Processor Experience:3+ Overview: As an Ecommerce Order Processor, you will play a critical role in ensuring smooth operations within all ecommerce platforms. You will be responsible for processing orders accurately and efficiently, managing inventory levels, and collaborating with various teams to meet customer demands and...


  • Marol, Mumbai, Maharashtra, India KALKI Fashion Full time

    **Job Title**: Customer Service **Location**:Mumbai **Job Type**:Full-time **KALKI** is a vibrant and fast-growing ethnic fashion company dedicated to delivering engaging and entertaining content to our audience. As we expand our content team, we are seeking a passionate Content Writer with a keen interest in Wedding, Bollywood and celebrity...


  • Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate_Lingual Process - Malayalam Language** **Job Details & Requirements** Designation: Customer Service Associate Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹12,000k - ₹16,000k gross **Requirements**: Should know and be able to speak lingual Malayalam...


  • Camp, Pune, Maharashtra, India Anduril Retail – Pune, Maharashtra Full time

    **About Company: -** Anduril Retail manufactures and imports more than 4000+ different products from across the world and retails them in India along with exporting them worldwide. **Position: - **Ecommerce Backend Executive. Qualification: Graduate Required Experience: - 1 to 3 Years Required Nos: - 1 Nos. **Note: - Locals preferred.** **Responsibilities...


  • Camp, Pune, Maharashtra, India Anduril Retail – Pune, Maharashtra Full time

    **About Company: -** Anduril Retail manufactures and imports more than 4000+ different products from across the world and retails them in India along with exporting them worldwide. **Position: - **Ecommerce Backend Executive. Qualification: Graduate Required Experience: - 1 to 3 Years Required Nos: - 1 Nos. **Note: - Locals preferred.** **Responsibilities...

  • Customer Services

    5 months ago


    Lower Parel, Mumbai, Maharashtra, India Enrolsy Full time

    We're Hiring Customer Services Executive for Ecommerce Company Qualification: HSC or Any graduate Experience: 2yrs - 5yrs Customer Services Voice Experience (International bpo customer services voice experience preferable) Process: Voice Process (Ecommerce) Shift Timing: Day Rotational Shifts Skill Required: Excellent Verbal & Written Communication...


  • Lower Parel, Mumbai, Maharashtra, India Enrolsy Full time

    We're Hiring Customer Services Executive for Ecommerce Company Qualification: HSC or Any graduate Experience: 2yrs - 5yrs Customer Services Voice Experience (International bpo customer Services voice experience | Ecommerce Customer Service Voice preferable) Process: Voice Process (Ecommerce) Shift Timing: Day Rotational Shifts Skill Required: Excellent...

  • Enterprise Architect

    5 months ago


    Pune, Maharashtra, India Bosch Group Full time

    **Company Description** Bosch Global Software Technologies Private Limited** is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 22,700 associates, it’s the largest software development center of Bosch, outside Germany,...


  • Pune, Maharashtra, India CENCORA INDIA TECHNOLOGY SERVICES PRIVATE LIMITED Full time

    Job Title: Ecommerce and Portal ManagerWe are seeking an experienced Ecommerce and Portal Manager to join our team at CENCORA INDIA TECHNOLOGY SERVICES PRIVATE LIMITED.Key Responsibilities:Develop and implement ecommerce strategies to drive business growth and revenue.Manage and maintain ecommerce platforms, ensuring seamless user experience and high...


  • Mumbai, Maharashtra, India Dr Jackfruit India Pvt Ltd Full time

    **Role Description** This is a full-time on-site role for an Ecommerce Logistics Coordinator at Beyond Snack in Mumbai. The Ecommerce Logistics Coordinator will be responsible for managing fulfillment operations for the company's ecommerce channels. The role will also involve coordinating with customer service teams to manage fulfillment timelines and...