Customer Service Representative

7 months ago


Marol Mumbai Maharashtra, India KALKI Fashion Full time

**Job Title**: Customer Service

**Location**:Mumbai

**Job Type**:Full-time

**KALKI** is a vibrant and fast-growing ethnic fashion company dedicated to delivering engaging and entertaining content to our audience. As we expand our content team, we are seeking a passionate Content Writer with a keen interest in Wedding, Bollywood and celebrity entertainment, coupled with knowledge of ecommerce, to contribute compelling articles that captivate our readers.

As a Content Writer specializing in Bollywood, Wedding, Engagement, Celebrity Entertainment, and Ecommerce at KALKI, you will be responsible for creating high quality, engaging, and informative articles that cover a range of topics within the realm of Bollywood, celebrity news, wedding trends, and the ecommerce industry. This role offers a unique opportunity to blend the excitement of the entertainment world with insights into ecommerce trends and developments.

**Responsibilities**:

- Acknowledge and resolve customer complaints and concerns efficiently and courteously.
- Provide accurate information about products, services, pricing, and availability.
- Process orders, returns, and exchanges accurately and efficiently.
- Collaborate with other departments to ensure customer satisfaction.
- Keep records of customer interactions, transactions, comments, and complaints.
- Follow communication procedures, guidelines, and policies.
- Strive to meet or exceed company service levels and standards.
- Continuously expand knowledge of company products and services.

Pay: ₹20,000.00 - ₹35,000.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

Work Location: In person



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