Customer Service Associate malayalam Process

3 days ago

Nagpur Maharashtra, India Citius Customer Services Full time

**Customer Service Associate_Lingual Process - Malayalam Language**

**Job Details & Requirements**

Designation: Customer Service Associate

Process Type
- Voice

Experience
- fresher to 3 months experience

Qualification
- hsc or any graduate

**Salary**: ₹12,000k - ₹16,000k gross

**Requirements**:
Should know and be able to speak lingual Malayalam Language

Should be ready to work for the Voice process

Should be able to understand and speak basic English

Clarity of speech and thought is expected with basic computer knowledge.

Ready for rotational shifts & rotational week offs.

**Immediate joiners Preferred.**

Answer incoming calls from customers with inquiries.

Analyze customer issues and assist in resolving within the required timeframe

Coordinate with customers and ensure appropriate questioning to identify issues

Manage all customer inquiries and summarize to present to management

Administer and prioritize customer tasks and ensure achievement of all deadlines within the required timeframe.

Maintain accuracy of all data and verify the same for all customer services

Proven customer service/support experience

Strong phone contact handling skills and active listening

Familiar with CRM systems and practices

Manage time effectively.

**Interview Venue and Timings**

Timing: 10:30 am - 4:30 pm

**Address Details**:
Citius BPO (India) Pvt Ltd, 3rd Floor, B Wing, North and South Central Facility Building, Mihan SEZ, Nagpur
- 441108, Nagpur, Maharashtra.

**Speak to the Employer -**

**Trushi Nandagawli - 8010447189**

Pay: ₹12,000.00 - ₹16,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 8010447189

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