Customer Support Associate

1 week ago

Mumbai Maharashtra, India Zama Organics Full time

**Customer Service Associate Job Description**

We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner.

**Customer Service Associate Responsibilities**:

- Attending training sessions to grow knowledge of products and to develop customer service skills.
- Processing and logging incoming calls into the CRM system.
- Identifying customer needs.
- Forwarding and escalating inquiries to relevant individuals and departments.
- Contacting customers to give them accurate feedback on the progress of their inquiries.
- Providing outstanding customer service.
- Updating customer information as required.
- Maintaining confidentiality of information.
- Performing other duties as the need arises.

**Customer Service Associate Requirements**:

- High school diploma, GED, or suitable equivalent.
- 1+ years of customer service experience, preferably in a related field.
- Successful completion of provided training.
- Proficient computer skills.
- Experience with CRM preferred.
- Proficient with MS Office suites.
- Excellent phone etiquette.
- Outstanding communication skills, both verbal and written.
- Strong people skills.
- Ability to sit at a desk for extended periods.

**Job Types**: Full-time, Permanent

Pay: ₹10,544.90 - ₹20,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Paid sick time
- Provident Fund

Supplemental pay types:

- Performance bonus
- Quarterly bonus

Application Question(s):

- Our work location is Govandi, are you comfortable traveling?
- We work 6 days a week. Are you comfortable?
- Your Current Salary:
Expected CTC
Notice Period:
**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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