Customer Service Associate bengali Process
3 weeks ago
**Customer Service Associate (Bengali Process)**
**Job Details & Requirements**
**Designation: Customer Service Associate (Bengali Process)**
Process Type
- Voice
Experience
- fresher to 3 months experience
Qualification
- hsc or any graduate
**Salary**: ₹12,000k - ₹16,000k gross
**Requirements**:
Should know and be able to speak Bengali Language
Should be ready to work for the Voice process
Should be able to understand and speak basic English
Clarity of speech and thought is expected with basic computer knowledge.
Ready for rotational shifts & rotational week offs.
**Immediate joiners Preferred.**
Answer incoming calls from customers with inquiries.
Analyze customer issues and assist in resolving within the required timeframe
Coordinate with customers and ensure appropriate questioning to identify issues
Manage all customer inquiries and summarize to present to management
Administer and prioritize customer tasks and ensure achievement of all deadlines within the required timeframe.
Maintain accuracy of all data and verify the same for all customer services
Proven customer service/support experience
Strong phone contact handling skills and active listening
Familiar with CRM systems and practices
Manage time effectively.
**Interview Venue and Timings**
Walk-In Interviews Date & : 30th March & 4th April 2024
Timing: 10.30am - 5pm
**Address Details**:
Citius BPO (India) Pvt Ltd, 3rd Floor, B Wing, North and South Central Facility Building, Mihan SEZ, Nagpur
- 441108, Nagpur, Maharashtra.
**Speak to the Employer -**
**Trushi Nandagawli -
8010447189
**HR Recruiter**
Pay: ₹12,000.00 - ₹16,000.00 per month
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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