Customer Service Associate B2B Sales
3 weeks ago
**Requirements**:
Designation: Customer Service Associate B2B Sales
Process Type - Voice
Experience
- 6 months experience as B2B Sales
Qualification
- HSC
**Responsibities**:
- Should be ready to work for the Voice process
- Must have a excellent command & fluency in English
- Clarity of speech and thought is expected with basic computer knowledge.
- Ready for rotational shifts & rotational week offs.
- Immediate joiners Preferred.
- Answer incoming calls from customers with inquiries on product orders
- Assist various departments in facilitating sales of all products in the company portfolio.
- Analyze customer issues and assist in resolving within the required timeframe
- Coordinate with customers and ensure appropriate questioning to identify issues
- Manage all customer inquiries and summarize to present to management
- Administer and prioritize customer tasks and ensure achievement of all deadlines within the required timeframe.
- Maintain accuracy of all data and verify the same for all customer services
- Proven customer service/support experience
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Excellent communication and presentation skills.
Manage time effectively.
Pay: ₹14,000.00 - ₹18,000.00 per month
**Benefits**:
- Commuter assistance
- Leave encashment
Schedule:
- Day shift
-
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