Csa (Customer Service Associate)
4 weeks ago
Customer Service Associate
**Job Details & Requirements**
**Designation: Customer Service Associate**
**Process Type
- Voice**
**Experience
- 6 months experience in BPO (mandatory)**
Qualification
- Any Graduate/HSC
**Salary**: ₹14,000 - ₹18,000 per month
**Requirements**:
- Should be ready to work for the Voice process
- Must have a excellent command & fluency in English and Bengali.
- Clarity of speech and thought is expected with basic computer knowledge.
- Ready for rotational shifts & rotational week offs.
- Immediate joiners Preferred.
- Answer incoming calls from customers with inquiries on product orders
- Assist various departments in facilitating sales of all products in the company portfolio
- Analyze customer issues and assist in resolving within the required timeframe
- Coordinate with customers and ensure appropriate questioning to identify issues
- Manage all customer inquiries and summarize to present to management
- Administer and prioritize customer tasks and ensure achievement of all deadlines within the required timeframe.
- Maintain accuracy of all data and verify the same for all customer services
- Proven customer service/support experience
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Excellent communication and presentation skills.
- Manage time effectively.
Location - Mihan, Nagpur
Contact no. 9860845303
Pay: ₹13,000.00 - ₹18,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
- Bengali (required)
Work Location: In person
**Speak with the employer**
+91 8446945303
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