Customer Service Associate Domestic Voice

2 months ago

Nagpur, India SRP Consultants Full time

**Customer Service Associate Domestic**

**Job Details & Requirements**

Designation: Customer Service Associate

Process Type

Experience
- 3 to 6 months experience

Qualification
- Any Graduate/HSC

**Salary**: ₹15,000 - ₹18,000 per month

Gender: Male / Female both

Shift: Day Rotational Shifts (Window - 8am to 9pm)

**Requirements**:

- Should be ready to work for the Voice process
- Must have a excellent command & fluency in English
- Clarity of speech and thought is expected with basic computer knowledge.
- Ready for rotational shifts & rotational week offs.
- Immediate joiners Preferred.
- Answer incoming calls from customers with inquiries on product orders
- Assist various departments in facilitating sales of all products in the company portfolio
- Analyze customer issues and assist in resolving within the required timeframe
- Coordinate with customers and ensure appropriate questioning to identify issues
- Manage all customer inquiries and summarize to present to management
- Administer and prioritize customer tasks and ensure achievement of all deadlines within the required timeframe.
- Maintain accuracy of all data and verify the same for all customer services
- Proven customer service/support experience
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Excellent communication and presentation skills.
- Manage time effectively.

**Salary**: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Bpo: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9699536143
Application Deadline: 28/08/2023
Expected Start Date: 18/08/2023

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