Customer Service Associate

2 weeks ago

Nagpur, India Citius Customer Services Full time

**Customer Service Associate**

**Job Details & Requirements**

**Designation: Customer Service Associate**

Process Type

Experience
- min 6 months experience (Preferable)

Qualification
- Any Graduate/HSC

**Salary**: ₹14,000 - ₹18,000 per month

**Requirements**:
Must have a excellent command & fluency in English.

Clarity of speech and thought is expected with basic computer knowledge.

Ready for rotational shifts & rotational week offs.

Immediate joiners Preferred.

Answer incoming calls from customers with inquiries on product orders

Assist various departments in facilitating sales of all products in the company portfolio

Analyze customer issues and assist in resolving within the required timeframe

Coordinate with customers and ensure appropriate questioning to identify issues

Manage all customer inquiries and summarize to present to management

Administer and prioritize customer tasks and ensure achievement of all deadlines within the required timeframe.

Maintain accuracy of all data and verify the same for all customer services

Proven customer service/support experience

Strong phone contact handling skills and active listening

Familiar with CRM systems and practices

Excellent communication and presentation skills.

Manage time effectively.

Interview address - 3rd Floor, B Wing, North & South Central Facility Building, Mihan SEZ, Nagpur
- 441108

**Reference Name: Trushi Nandagawali**

Human Resource

Contact Number - 7620315818

**CITIUS BPO (INDIA) PVT LTD**

**Job Types**: Full-time, Regular / Permanent, Fresher

Pay: ₹14,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Nagpur, Maharashtra (preferred)

Ability to Relocate:

- Nagpur, Maharashtra: Relocate before starting work (preferred)

**Speak with the employer**
+91 7620315818
Expected Start Date: 05/08/2023

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