Customer Service Associate

2 weeks ago

Nagpur, India Altius Customer Services Pvt. Ltd. Full time

**Job Details & Requirements**

Designation: Customer Service Associate

Process Type
- Voice & E-mail

Experience

Qualification
- Any Graduate/HSC

**Salary**: ₹14,000 - ₹18,000 per month

Number of Vacancy: 20

**Requirements**:

- Must have a excellent command & fluency in English
- Clarity of speech and thought is expected with basic computer knowledge.
- Ready for rotational shifts & rotational week offs.
- Immediate joiners Preferred.
- Answer incoming calls from customers with inquiries on product orders
- Assist various departments in facilitating sales of all products in the company portfolio
- Analyze customer issues and assist in resolving within the required timeframe
- Coordinate with customers and ensure appropriate questioning to identify issues
- Manage all customer inquiries and summarize to present to management
- Administer and prioritize customer tasks and ensure achievement of all deadlines within the required timeframe.
- Maintain accuracy of all data and verify the same for all customer services
- Proven customer service/support experience
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Excellent communication and presentation skills.
- Manage time effectively.

**Reference Name
- HR Abhishi Gupta**
Contact Details: 9607106080

**Interview Venue**:
Altius Customer Services Pvt Ltd,
3rd Floor, B Wing, North and South Central Facility Building, Mihan SEZ, Nagpur
- 441108 **(Landmark: W Building)**

**Interview Timings**:
2nd to 7th August, 10.30:AM to 4:30 PM.

**Salary**: ₹12,000.00 - ₹21,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9607106080
Expected Start Date: 07/08/2023

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