Customer Support Associate

7 days ago

Mumbai Maharashtra, India Zama Organics Full time

**Company Overview**:
Zama Organics is a leading player in the food industry, dedicated to delivering exceptional culinary experiences to our customers. We specialize in providing high-quality food products and services tailored to meet the diverse needs of our clientele. As we continue to grow, we are seeking a passionate and customer-oriented individual to join our team as a Customer Support Associate.

**Job Overview**:
As a Customer Support Associate at Zama Organics, you will be the primary point of contact for our customers, ensuring their needs are met and their concerns are addressed promptly and effectively. You will play a crucial role in maintaining customer satisfaction and loyalty through exemplary service and assistance. This position requires strong communication skills, attention to detail, and a genuine passion for delivering outstanding customer experiences.

**Responsibilities**:

- **Order Management**: Process customer orders, including order entry, tracking, and follow-up. Coordinate with internal teams to ensure accurate and on-time delivery of products.
- **Product Knowledge**: Develop a comprehensive understanding of our food products, including ingredients, preparation methods, and usage recommendations. Educate customers on product features and benefits to drive sales and satisfaction.
- **Issue Resolution**: Investigate and resolve customer issues or complaints in a timely manner. Escalate complex issues to appropriate departments for resolution and follow up to ensure customer satisfaction.
- **Feedback Collection**: Proactively gather customer feedback regarding products, services, and overall experiences. Relay feedback to the relevant teams for continuous improvement and product development.
- **Documentation**: Maintain accurate records of customer interactions, transactions, and inquiries using CRM software. Generate reports on customer service metrics and trends for management review.
- **Cross-functional Collaboration**: Collaborate with sales, marketing, and operations teams to streamline processes, improve customer service workflows, and enhance overall customer satisfaction.

**Qualifications**:

- Previous experience in customer service or support role, preferably in the food industry.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities with a focus on providing effective solutions.
- Ability to work independently and collaboratively in a fast-paced environment.
- Proficiency in CRM software and other relevant tools.
- Knowledge of food products and culinary terminology is a plus.
- Flexible schedule with the ability to work evenings, weekends, and holidays as needed.

**Benefits**:

- Competitive salary commensurate with experience.
- Comprehensive health benefits package.
- Opportunities for career advancement and professional development.
- Employee discounts on company products.
- Positive and supportive work environment.

**Job Title: Customer Support Associate**

**Company Overview**:
[Company Name] is a leading player in the food industry, dedicated to delivering exceptional culinary experiences to our customers. We specialize in providing high-quality food products and services tailored to meet the diverse needs of our clientele. As we continue to grow, we are seeking a passionate and customer-oriented individual to join our team as a Customer Support Associate.

**Job Overview**:
As a Customer Support Associate at [Company Name], you will be the primary point of contact for our customers, ensuring their needs are met and their concerns are addressed promptly and effectively. You will play a crucial role in maintaining customer satisfaction and loyalty through exemplary service and assistance. This position requires strong communication skills, attention to detail, and a genuine passion for delivering outstanding customer experiences.

**Responsibilities**:

- **Order Management**: Process customer orders, including order entry, tracking, and follow-up. Coordinate with internal teams to ensure accurate and on-time delivery of products.
- **Product Knowledge**: Develop a comprehensive understanding of our food products, including ingredients, preparation methods, and usage recommendations. Educate customers on product features and benefits to drive sales and satisfaction.
- **Issue Resolution**: Investigate and resolve customer issues or complaints in a timely manner. Escalate complex issues to appropriate departments for resolution and follow up to ensure customer satisfaction.
- **Feedback Collection**: Proactively gather customer feedback regarding products, services, and overall experiences. Relay feedback to the relevant teams for continuous improvement and product development.
- **Documentation**: Maintain accurate records of customer interactions, transactions, and inquiries using CRM software. Generate reports on customer service metrics and trends for management review.
- **Cross-functional Collaboration**: Col

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