Customer Support Associate

2 weeks ago

Mumbai Maharashtra, India Zama Organics Full time

**Company Overview**:
**Zama Organics** is a leading provider of high-quality food products committed to delivering exceptional customer service and satisfaction.

As a Customer Support Associate in the food industry, you will be responsible for ensuring that our customers receive top-notch support and assistance with their inquiries and concerns. Your main duties will include:

- Providing product information, recommendations, and assistance with menu planning to customers.
- Addressing and resolving customer issues promptly, including order discrepancies, delivery delays, and quality concerns.
- Collaborating closely with our sales and operations teams to ensure accurate order processing and timely delivery of products.
- Maintaining accurate records of customer interactions, feedback, and resolutions using our customer relationship management (CRM) system.
- Proactively identifying opportunities to improve customer satisfaction and streamline support processes.

**Requirements**:

- Strong communication skills and a friendly, customer-oriented attitude.
- Knowledge of food safety regulations and familiarity with different types of food products is preferred.
- Ability to work efficiently in a fast-paced environment and multitask effectively.
- Previous experience in customer service or the food industry is a plus but not required.
- Proficiency in using computer systems and customer support software.
- High school diploma or equivalent required; additional training or certification in customer service or food handling is desirable.

**Benefits**:

- Competitive compensation package
- Health insurance benefits
- Paid vacation and sick leave
- Employee discounts on company products
- Opportunities for career growth and advancement within the company

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**

+91 8104965925

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