customer support associate

3 weeks ago


Mumbai, India HireBloc Full time
Overview: The role of aCustomer Support Associate is crucial as they are the frontlinerepresentatives of the company often being the first point ofcontact for customers. They play a key role in maintaining customersatisfaction by providing exceptional support andassistance. KeyResponsibilities:

Respond to customerinquiries via phone email and chat in a timely and professionalmannerAssist customers with productinformation account management and issueresolutionIdentify and assess customers needsto achieve satisfactionHandle and resolvecustomer complaints effectively andefficientlyDocument customer interactions andtransactions accuratelyCollaborate withcrossfunctional teams to ensure seamless customerexperienceProvide feedback on the efficiencyof the customer service processStay updated onproduct knowledge and company policiesAdhereto company procedures and guidelinesAssistwith training new customer support teammembersRequiredQualifications:

High school diplomaor equivalent; degree in a relevant field is aplusProven work experience in customer serviceor a similar roleStrong communication skillsboth verbal and writtenExcellentproblemsolving abilitiesEmpathetic and patientattitude towards customersAbility to multitaskand work under pressure in a fastpacedenvironmentTeam player with a customerfocusedmindsetProficiency in CRM software and helpdesk systemsAbility to adapt and learn aboutnew products and technologiesFlexibility towork in shifts including weekends andholidaysGood understanding of customersatisfaction metricsAttention to detail andaccuracy in documentationAbility to remainprofessional and courteous with challengingcustomerscommunication,empathy,multitasking,teamwork

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