Customer Support Associate

1 month ago

mumbai, India Nivoda Full time

  • Designation: Customer Support Associate

  • Location: BKC, Mumbai (Hybrid)

Nivoda is looking for a Mumbai based, enthusiastic and customer centric Customer Support Associate. You will be responsible for ensuring that Nivoda’s customer support remains best in class by clearly and effectively responding to customer requests in a timely manner through our care channels (phone, email, live chat, etc).Do you have the experience, drive, energy, and passion for delivering world-class customer service? We want to meet you


About Nivoda


Nivoda is an extremely fast-growing B2B marketplace changing how the global jewelry industry operates. We connect buyers and sellers of jewelry on our online platform and facilitate the most transparent, efficient and cost-effective way to sell and buy jewelry. 

Nivoda has a rapidly growing workforce expanding into new countries with a dynamic, supportive and collaborative culture.The company's sales have grown over 250% in the last 12 months, and the team has grown from 30 to 350+ internationally. We are a global team of big thinkers, risk takers and hard workers. To know more about us please visit you'll do:
  • Ensure customer care channels, including email inbox, live chat and phone calls, are monitored, and responses are quick, friendly, professional and helpful
  • Take care of all Global Suppliers who are already listing their stock on Nivoda
  • Supporting suppliers by providing quick, honest advice and confident and clear responses
  • Supporting global operations team by getting quick answers from the suppliers by following up with them
  • Confidently answer any questions asked about Nivoda, and its offering, and who best to redirect an enquiry to
  • Continuously contribute ideas on how Nivoda’s service, process and systems can be improved
  • Welcome new enquiries to Nivoda, inform them of our processes, policies, brand, background.
  • Develop an in-depth knowledge of our products & the brand and convey this with pride & enthusiasm to customers
  • Build a strong internal network in order to efficiently communicate and coordinate with other functions, such as Fulfillment, Sales, Operations, Tech, Finance and Product
  • Keep Suppliers well informed of changes to their orders, deliveries, returns
  • Completing tasks at a quick pace with effective management
  • Record issues and work with other teams to improve customer experience 

What you'll need:
  • Mumbai based, excellent communication skills in English and Gujarati.
  • Excellent & courteous written and verbal communication
  • Experience in a customer service and facing role and willingness to learn
  • Knowledge of diamonds preferable but not required
  • Responsible and reliable
  • Excellent people skills and compassion
  • A team player and can collaborate with wider teams
  • Passionate about great customer service
  • Ability to manage time effectively.
  • Comfortable to work in rotational shifts.

What you'll get:
  • Ability to join an exciting and truly global team.
  • A vital role and pivotal to the organisation's success.
  • A dynamic work environment in a fast-paced and growing company.
  • Ability to join and contribute to a company during an exciting exponential growth and expansion phase.
  • As a part of our commitment to employee well-being, we provide healthcare benefits for you and your family and unlimited holiday allowance.
  • Statutory benefits like PF & Gratuity etc.

  • Customer support associate

    2 weeks ago

    Mumbai, Maharashtra, India White Force Outsourcing Pvt Ltd Full time

    Apply for Customer Support Associate, HAPPY SQUARE OUTSOURCING SERVICES PVT.LTD. in Mumbai for 0 - 1 Year of Experience on

  • Customer support associate

    2 weeks ago

    Mumbai, India White Force Outsourcing Pvt Ltd Full time

    Apply for Customer Support Associate, HAPPY SQUARE OUTSOURCING SERVICES PVT.LTD. in Mumbai for 0 - 1 Year of Experience on TimesJobs.com.

  • customer support associate

    7 days ago

    Mumbai, India HireBloc Full time

    Overview: The role of aCustomer Support Associate is crucial as they are the frontlinerepresentatives of the company often being the first point ofcontact for customers. They play a key role in maintaining customersatisfaction by providing exceptional support andassistance. KeyResponsibilities:Respond to customerinquiries via phone email and chat in a timely...

  • Customer Support Associate

    1 month ago

    Mumbai, India YASH iNFOSOLUTIONS Full time

    **Work Profile **: Customer Support Associate / Executive. Responsibilities include interacting with customers through telephone for support / sales related queries, billing / invoicing / renewals related assistance to customers etc. **Training **: Training of technical knowledge required to support customers for the services shall be provided, however...

  • Customer Support Associate

    4 weeks ago

    Mumbai, India Triedge Solution Full time

    Position**:Customer Support Associate** Stipend: 12000- 25000 Monthly Location: Mumbai Roles and Responsibility: - Selected intern's day-to-day responsibilities include: 1. Handle live chat support between 12 pm to 9 pm from the office 2. Handle live chat support for a technical SaaS product 4. Take a product demo over an audio call Who can apply: 1....

  • Customer Support Associate

    7 days ago

    Mumbai, India fork media Full time

    **Customer Service Associate Responsibilities**: - Attending training sessions to grow knowledge of products and to develop customer service skills. - Processing and logging incoming calls into the CRM system. - Identifying customer needs. - Forwarding and escalating inquiries to relevant individuals and departments. - Contacting customers to give them...

  • Customer Sales Associate

    4 weeks ago

    Navi Mumbai, India Altius Customer Services Pvt Ltd Full time

    **About US** Altius started its operations in early 2002 as consultants and has rapidly grown into a diversified company with zealous experts from various sectors catering to our Clients transformation. We handle customer lifecycle management through our Digital Marketing, Information Technology & Business Process units. Headquartered in Mumbai and...

  • Customer Support Associate

    1 month ago

    Navi Mumbai, India TELSTRA GLOBAL BUSINESS SERVICES Full time

    **REQUIREMENT FOR "CUSTOMER SUPPORT ASSOCIATE"** **Location: Navi Mumbai, Maharashtra** - **Overview**:_ - Handling customer queries. - Giving product and service knowledge to the customer, taking/canceling orders, and recording details of complaints. - Maintaining positive customer relationships with an organization. - **Skills Required**:_Good...

  • customer support associate

    1 month ago

    Mumbai, India HireBloc Full time

    Overview:The role of aCustomer Support Associate is crucial as they are the frontlinerepresentatives of the company often being the first point ofcontact for customers. They play a key role in maintaining customersatisfaction by providing exceptional support andassistance.KeyResponsibilities:Respond to customerinquiries via phone email and chat in a timely...

  • Customer Support Associate

    4 weeks ago

    Mumbai, India Qcentrio Full time

    **Job Title**: Sr./Associate-CS Internet **Job Type**: _Full-Time Employment_ **Job Location**: _Airoli, Navi Mumbai, Maharashtra 400708_ **Shift Type**: Night Shift _(Work from Office)_ **Travel accommodation**: 1-Way cab support provided **Experience required**: 0 to 5 Years **Operational Budget**: _₹18-23K /month (in-hand) + Performance Incentive:...

  • Customer support associate

    2 weeks ago

    Mumbai, Maharashtra, India timesjobs Full time

    Job DescriptionWe are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift proficient and friendly manner.You will have the ability to swiftly gain customer confidence and trust.To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an...

  • Customer Support Associate

    1 month ago

    Andheri, Mumbai, Maharashtra, India Hunt Mantra Full time

    Customer Support Associate (CSA). Education -Graduates 6 Months+ Year of Any BPO Experienced can apply Job Profile - Have to resolute customers query over chat & Voice Day Shift 1 Rotational Week Off. Whatsapp or Call - 9637300074 (HR Glory) **Job Types**: Full-time, Regular / Permanent **Salary**: ₹20,700.00 - ₹22,000.00 per...

  • Customer Support Associate

    4 weeks ago

    Mumbai, India Witbloom Training and placement Full time

    Hi Everyone, We are Hiring for **Mumbai Location**. Designation: Executive & Sr. Executive. Role: Customer Support Associates. Location**:Mumbai Chandevali Andheri**. Work Location: Work from office. Qualification: Graduates / HSC Requirement: Good communication Skill in English. Experiences: Min 6 month of exp in BPO or BFSI **Salary**: 23 CTC to...

  • Customer Support Associate

    4 days ago

    Deonar, Mumbai, Maharashtra, India Smartmovess consultant zone Full time

    Customer Support Associate : 1 year exp - basic english, - 20,000-25,000 CTC Budget mentioned is Monthly CTC : we deduct 3800 every month (PF,PT ) location-Deonar Industrial Estate,Govandi (W) 1) Our work location is Govandi, are you comfortable traveling? 2) We work 6 days a week. Are you comfortable? **Job Types**: Full-time, Permanent Pay:...

  • Customer Support Associate

    4 weeks ago

    Mumbai, India Nivoda Full time

    Designation: Customer Support AssociateLocation: BKC, Mumbai (Hybrid)Nivoda is looking for a Mumbai based, enthusiastic and customer centric Customer Support Associate. You will be responsible for ensuring that Nivoda’s customer support remains best in class by clearly and effectively responding to customer requests in a timely manner through our care...

  • Customer Support Associate

    4 weeks ago

    Mumbai, India Oytra Full time

    We are looking for Customer Success Associate whos primary role would be - 1. Handle Incoming Customer Queries on Whatsapp/Phone/Chatbots 2. Reach out to Customers for Feedback & Offers 3. Resolve Customer Issues for Products / Service Related Issues 4. Generate Weekly Reports **Salary**: ₹20,000.00 - ₹25,000.00 per month **Benefits**: - Health...

  • Customer Support Associate

    1 month ago

    Ghansoli, Navi Mumbai, Maharashtra, India ILAHiring Technologies Private Limited Full time

    Job Role - Customer Support Associate Navi Mumbai - Ghansoli, Openings (Domestic Processes) 1. Domestic Process - Upto 20000 in hand (6 Months exp in sales mandatory), Shift - Rotational Day Shift, 6 Days working 2. Domestic Process - Upto 17000 In-Hand (12 Months exp is mandatory), Shift - Rotational Day Shift, 6 days working, Excellent communication...

  • Customer Support Associate

    4 weeks ago

    Chandivali, Mumbai, Maharashtra, India Maa Narmada Full time

    Updated JD Process - Kotak securities (Stock Market process) Designation-Customer Support Associate (CSA). Date of Joining - 5th April 2024 Criteria - Only Graduates - 6 Months+ Year of inbound customer service Experienced can apply Age Criteria -18 to 35 Years Shift Timing Male/Females - Day Shift 8 am to 8 PM (Any 9hrs) 1 Rotational Week Off (...

  • Customer Support Associate

    4 weeks ago

    Sakinaka, Mumbai, Maharashtra, India Tech Mahindra Full time

    Location Mumbai (chandivali) work from office only. Education Any Graduate Experience: min 06 month to 1 year (in bpo voice) Process - Kotak securities (Stock Market process)Designation-Customer Support Associate (CSA). Date of Joining - 26th February 2024 Criteria - Only Graduates - 6 Months+ Year of inbound customer service Experienced can applyAge...

  • Customer Support Associate

    4 weeks ago

    Chandivali, Mumbai, Maharashtra, India WITBLOOM TRAINING & PLACEMENT Full time

    e are Hiring for Mumbai Location. Designation: Executive & Sr. Executive. Role: Customer Support Associates. Location: Mumbai Chandevali Andheri). Work Location: Work from office. Qualification: Graduates / HSC Requirement: Good communication Skill in English. Experiences: Min 6 month of exp in BPO or BFSI **Salary**: 23 CTC to 24 CTC Shift: 5 to 6...