Customer Success Associate
6 months ago
**Job Title**:Customer Success Associate
Enthusiastic and Persuasive person with fluent English and an ability to work directly with customers to ensure they are satisfied with a company’s products and services. However, they also focus on customer retention and seek to deepen relationships with clients.
**About LogIQids**:Founded by IIT-IIM alumni, LogIQids is an Ed-Tech company focused on enhancing logical reasoning skills in kids. Based out of Mumbai, the company has already raised a pre-Series Around and is aggressively looking to expand and add to the team. We have already impacted 20 lakh+ students and have worked with 2000+ schools. Our new venture LQ Live is a Live online Group Class for Math, Science & Logic for students from Grade 1 to Grade 8 growing exponentially month on month.
**RESPONSIBILITIES**:
- Answering incoming calls professionally to provide information about products and services to the customers. Handling difficult customers.
- Communicating with other departments for updates.
- Recording details of inquiries, complaints, and comments as well as action taken.
- Following up to ensure that appropriate actions were taken on customers’ request/complaints.
- Referring unresolved customer grievances to the designated department or department head.
**REQUIRED SKILLS**:
- Excellent verbal and written communication
- Problem solving skill
- Effecting listening
- Team worker
- Leadership
**WORK TYPE**: Work from Office
**WORK DAYS**: Working Weekends (Week Off provided)
**WORK TIMINGS**: 10 AM - 7 PM
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹17,000.00 - ₹22,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Flexible schedule
- Provident Fund
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekend availability
Supplemental pay types:
- Performance bonus
**Education**:
- Diploma (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (required)
Work Location: In person
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