Customer Success Associate

5 days ago


Mumbai, India Polymerupdate Full time

Company Description

Polymerupdate, a trade name under Shalimar Infotech Private Limited (SIPL), has been providing price assessments and big business data in the petrochemical industry for over 2 decades. Polymerupdate's daily petrochemical news and price assessments are used as benchmarks for contract settlements in South Asia, South East Asia, and the Middle East. The company offers mobile applications for polymer news feeds, prices, and reports, with services available on various platforms including the World Wide Web, smartphones, and voice-activated assistants. Backed by over 25 years of experience, Polymerupdate has a wide readership across 70 countries.


Role Description

This is a full-time on-site role for a Customer Success Associate located in Mumbai. The Customer Success Associate will be responsible for customer engagement, support, satisfaction, and retention to ensure excellent service delivery and client relationships.


Qualifications

  • Customer Engagement, Customer Support, and Customer Satisfaction skills
  • Analytical Skills for data interpretation and problem-solving
  • Strong interpersonal and communication skills
  • Previous experience in customer success or related roles
  • Experience in the petrochemical industry is a plus


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