Customer Success Associate

2 weeks ago


Govandi Mumbai Maharashtra, India Zama Organics Full time

**About Us**: At [Your Company Name], we are dedicated to providing exceptional food products and services to our valued customers. Our team is passionate about culinary excellence and customer satisfaction. We are seeking a motivated and detail-oriented Customer Success Associate with Tally skills to join our dynamic team and contribute to our mission of delivering top-quality food solutions.

As a Customer Success Associate, you will play a crucial role in ensuring our customers have a positive and seamless experience with our products and services. You will be responsible for managing customer accounts, addressing inquiries, and providing support using your expertise in Tally software. Your role will involve a combination of customer service, account management, and technical support.

**Key Responsibilities**:
**Customer Support**:

- Provide accurate information about our products and services.
- Resolve customer issues and complaints in a timely and professional manner.

**Account Management**:

- Manage and maintain customer accounts, ensuring all information is up-to-date.
- Assist customers with order placements, billing, and payments.
- Monitor customer accounts to identify and address any discrepancies.

**Tally Operations**:

- Utilize Tally software to manage and record financial transactions.
- Generate and analyze reports using Tally to support customer inquiries and internal audits.
- Ensure accuracy and compliance with financial data and documentation.

**Customer Success Initiatives**:

- Develop and maintain strong relationships with customers to enhance their satisfaction and loyalty.
- Proactively identify opportunities to improve customer experience and drive retention.
- Collaborate with cross-functional teams to address customer needs and improve processes.

**Documentation and Reporting**:

- Maintain detailed records of customer interactions and transactions.
- Prepare regular reports on customer feedback, issues, and resolutions.
- Contribute to the development of FAQs, guides, and training materials for customers.

**Qualifications**:

- Bachelor's degree in Business Administration, Accounting, or a related field.
- Proven experience in customer service or account management, preferably in the food industry.
- Proficiency in Tally software is essential.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Familiarity with financial and accounting principles.
- Proficient in MS Office Suite (Word, Excel, PowerPoint).

**Benefits**:

- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and growth.
- Collaborative and inclusive work environment.
- Employee discounts on our food products.

**Job Types**: Full-time, Permanent

Pay: ₹250,000.00 - ₹350,000.00 per year

**Benefits**:

- Flexible schedule
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

**Location**:

- Govandi, Mumbai, Maharashtra (required)

Work Location: In person



  • Govandi, Mumbai, Maharashtra, India Zama Organics Full time

    **About Us**: **Artisan Grown Organics Pvt.Ltd (Zama)** is a pioneering company in the food industry, committed to delivering high-quality, innovative food products to our customers. Our mission is to enhance the food experience by providing exceptional products and outstanding customer service. We are looking for a motivated Customer Success Associate to...


  • Govandi, Mumbai, Maharashtra, India Zama Organics Full time

    'Zama' means tranquility in Sanskrit. This is reflected in our ethos, to nurture peace in the body and mind by way of clean eating. Our belief is simple - the food we eat directly impacts how we feel. Working directly with passionate farmers and artisans across India, we are committed to sourcing only the highest quality organic produce. At Zama Organics, we...


  • Govandi, Mumbai, Maharashtra, India Zama Organics Full time

    We are looking for a dynamic and motivated Customer Success Support professional with 1 year of experience and excellent communication skills to join our team. As a Customer Success Support member, you will play a key role in ensuring our customers achieve their desired outcomes while using our products or services. **Position Summary**: The Customer...


  • Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate** Designation: Customer Service Associate **Job Type**: Full Time Shift: Night Shift ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferrable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross salary Managing incoming...


  • Mumbai, Maharashtra, India Wave HR and Advisory Private Limited Full time

    We have Urgent Job opportunities For the Position given below: - Job Title -Customer Success Associate CTC- 3 -5LPA Industry Preferred - NBFC/ BFSI Job Location - Andheri East Working Days - 5 days -(WFH) Education Details - Graduation Shifts Timings - 9.30am to 6.30 pm Job Description - Run Process for onboarding corporate clients onto Healthysure...


  • Malad, Mumbai, Maharashtra, India Equity Data Science Full time

    **Job Type**:Full Time**Job Location**:Malad Mumbai**Experience**:1 - 2 Years**Shift Timings**:05:30 am to 02:30 pm (Hybrid)**About the Role**: We are looking for a Customer Success associate with strong experience in client management, customer success, support or account management. One should have a strong understanding of investment management workflows...


  • Govandi, Mumbai, Maharashtra, India WHITE FORCE OUTSOURCING SERVICES PRIVATE LIMITED Full time

    Who we’re looking for? We're looking for a high-performing and efficient Customer Success Associate to help us meet our customer acquisition and growth targets by keeping our company competitive and innovative. Closely collaborating and working with the Founder in a high paced start-up environment, you will be responsible for crafting customer service...


  • Mumbai, India Chalo Network Full time

    JOB DESCRIPTION FOR CUSTOMER SUCCESS SALES ASSOCIATEPosition – Customer Success Sales AssociateOrganisation – Chalo Network Solutions Pvt LtdLocation – Mumbai, IndiaSector – Financial services | creditWorking hours – 40 hours a weekRemuneration– starts from 30kDuration – 3 months' probation, will be extended based on performanceStart Date - As...

  • Customer Success

    2 weeks ago


    Mumbai, Maharashtra, India Solar Ladder Full time

    Skills - Possess the ability to maintain professionalism under stressful situations - Possess interpersonal skills - Possess excellent verbal and written communication skills Key Responsibilities - Contacting existing customers as well as prospective customers. - Obtaining customer information and other relevant data. - Work with the sales and the customer...


  • Mumbai, Maharashtra, India Haptik Full time

    **Customer Success Associate** **What we want to accomplish and why we need you?** In 2019, we announced a major strategic partnership with Jio and are now a part of $65 billion internet conglomerate Reliance Jio Platforms. To know more about Life-at-Haptik, do check out this ~3.5 minutes video:Life at Haptik **What are Haptik's Core Company Values**: -...


  • Mumbai, India Chalo Network Full time

    JOB DESCRIPTION FOR CUSTOMER SUCCESS SALES ASSOCIATE       Position – Customer Success Sales Associate   Organisation – Chalo Network Solutions Pvt Ltd   Location – Mumbai, India   Sector – Financial services | credit   Working hours – 40 hours a week   Remuneration– starts from 30k Duration – 3 months' probation, will be extended...


  • Mumbai, India Chalo Network Full time

    JOB DESCRIPTION FOR CUSTOMER SUCCESS SALES ASSOCIATE   Position – Customer Success Sales Associate Organisation – Chalo Network Solutions Pvt Ltd Location – Mumbai, India Sector – Financial services | credit Working hours – 40 hours a week Remuneration– starts from 30kDuration – 3 months' probation, will be extended based on...


  • Malad, Mumbai, Maharashtra, India Equity Data Science Full time

    Job Type:Full TimeJob Location:Malad MumbaiExperience: 2 YearsShift Timings:05:30 am to 02:30 pm (Hybrid)About the Role:We are looking for a Customer Success associate with strong experience in client management, customer success, support or account management. One should have a strong understanding of investment management workflows and operations, client...


  • Andheri, Mumbai, Maharashtra, India Wave HR and Advisory Private Limited Full time

    Wave HR Search and Advisory has been mandated to hire for the below role: - **Job Title: - Customer Success Associate** **CTC up to 2 - 3 LPA** **Industry Preferred -Corporate Insurance** **Qualification: - Graduation** **Location: Mumbai** **Job Description: - ** **WHAT YOU'LL DO** - Run Process for onboarding corporate clients onto Healthysure...


  • Andheri, Mumbai, Maharashtra, India Wave hr Full time

    Wave HR Search and Advisory has been mandated to hire for the below role: - **Job Title: - **Customer Success Associate **CTC up to 2 - 3 LPA** **Location**:Andheri -East (Mumbai) **Job Description: - ** **WHAT YOU'LL DO** - Run Process for onboarding corporate clients onto Healthysure Platform. - Assist Key Account Managers in handling client...


  • Mumbai, India Magnifi Full time

    **Customer Success Associate** **Job Function** Customer Success **Employment Type** Full Time **Experience Level** 2 **Location** - Mumbai, India**Workplace Type** Onsite **Must have skills** - Great communication- Customer Facing Experience- Global exposure- Team Player- Analytical Skills**Good to have skills** - Stakeholder...


  • Mumbai, India Houzeo Full time

    **About Houzeo**: Houzeo is an online platform which lets home-owners sell their property by circumventing any traditional intermediaries. The platform enables users to create property listings & upload them to various portals, connect with local real estate professionals, use the provided dashboard to obtain property valuation, compare the value with other...


  • Mumbai, Maharashtra, India dLocal Full time

    **Why you should join dLocal?** dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make...


  • Mumbai, Maharashtra, India dLocal Full time

    **Why you should join dLocal?** dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make...


  • Mumbai, Maharashtra, India Talent Corner Full time

    **Jr. Client Success Associate** **Employment Type** Remote In-Person Availability For Client & Team Meetings **Experience level** 1-2 yrs **Location** Mumbai, India **Must have skills** Client Success Relationship Development Communication Problem Solving Troubleshooting Team Work **Good to have skills** Social Platform Knowledge Brand...