Customer Success Associate

7 months ago

Govandi Mumbai Maharashtra, India Zama Organics Full time

**About Us**:
**Artisan Grown Organics Pvt.Ltd (Zama)** is a pioneering company in the food industry, committed to delivering high-quality, innovative food products to our customers. Our mission is to enhance the food experience by providing exceptional products and outstanding customer service. We are looking for a motivated Customer Success Associate to join our dynamic team and help us ensure our customers achieve their culinary goals.

**Job Overview**:
As a Customer Success Associate, you will be the key point of contact for our customers, ensuring they derive maximum value from our food products. You will engage with customers to understand their needs, provide expert support, and promote the successful adoption and satisfaction of our offerings.

**Key Responsibilities**:

- **Customer Onboarding**: Guide new customers through the onboarding process, ensuring they are well-acquainted with our food products and services.
- **Relationship Management**: Build and maintain strong, lasting relationships with customers, understanding their culinary needs, preferences, and challenges.
- **Product Training**: Conduct training sessions and provide ongoing education to customers about our food products, usage tips, and best practices.
- **Support**: Offer timely and effective support to customers, resolving their issues and answering their questions related to our food products.
- **Customer Advocacy**: Act as the voice of the customer within the company, providing feedback to product development, marketing, and sales teams to improve our offerings.
- **Proactive Outreach**: Regularly check in with customers to ensure they are satisfied and identify opportunities for further engagement or product enhancements.
- **Metrics and Reporting**: Track key customer success metrics and provide regular reports to management on customer health, engagement, and satisfaction.
- **Renewals and Upsells**: Assist in the renewal process and identify opportunities for upselling additional products or services to enhance the customer experience.

**Qualifications**:

- **Education**: Bachelor’s degree in Business, Marketing, Food Science, Hospitality, or a related field.
- **Experience**: 1 year of experience in customer success, account management, or a related role within the food industry.

**Skills**
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Ability to work independently and as part of a team.
- Proficiency with customer success software and CRM systems (e.g., Salesforce, Zendesk).
- Empathy and a customer-centric mindset.
- Ability to manage multiple tasks and priorities simultaneously.
- Knowledge of food industry standards, regulations, and trends.

**Preferred Qualifications**:

- Experience in the food industry, particularly in customer-facing roles.
- Familiarity with food service operations, food safety standards, and culinary practices.
- Proven track record of driving customer satisfaction and retention in a food-related business.

**Why Join Us**:

- **Impact**: Play a vital role in enhancing the culinary experiences of our customers.
- **Growth**: Opportunities for professional growth and career advancement within the food industry.
- **Culture**: A collaborative and supportive work environment.
- **Benefits**: Competitive salary, health benefits, employee discounts on products, and more.

**Artisan Grown Organics Pvt.Ltd (Zama)** is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Paid sick time
- Provident Fund

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Govandi, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

  • Customer Success Associate

    7 months ago

    Govandi, Mumbai, Maharashtra, India Zama Organics Full time

    **About Us**: At [Your Company Name], we are dedicated to providing exceptional food products and services to our valued customers. Our team is passionate about culinary excellence and customer satisfaction. We are seeking a motivated and detail-oriented Customer Success Associate with Tally skills to join our dynamic team and contribute to our mission of...

  • Customer Success Associate

    7 months ago

    Govandi, Mumbai, Maharashtra, India Zama Organics Full time

    'Zama' means tranquility in Sanskrit. This is reflected in our ethos, to nurture peace in the body and mind by way of clean eating. Our belief is simple - the food we eat directly impacts how we feel. Working directly with passionate farmers and artisans across India, we are committed to sourcing only the highest quality organic produce. At Zama Organics, we...

  • Customer Success Support

    7 months ago

    Govandi, Mumbai, Maharashtra, India Zama Organics Full time

    We are looking for a dynamic and motivated Customer Success Support professional with 1 year of experience and excellent communication skills to join our team. As a Customer Success Support member, you will play a key role in ensuring our customers achieve their desired outcomes while using our products or services. **Position Summary**: The Customer...

  • Customer Success Associate

    1 month ago

    Mumbai, India Polymerupdate Full time

    Company DescriptionPolymerupdate, a trade name under Shalimar Infotech Private Limited (SIPL), has been providing price assessments and big business data in the petrochemical industry for over 2 decades. Polymerupdate's daily petrochemical news and price assessments are used as benchmarks for contract settlements in South Asia, South East Asia, and the...

  • Customer Success Associate

    1 month ago

    Mumbai, India Polymerupdate Full time

    Company Description Polymerupdate, a trade name under Shalimar Infotech Private Limited (SIPL), has been providing price assessments and big business data in the petrochemical industry for over 2 decades. Polymerupdate's daily petrochemical news and price assessments are used as benchmarks for contract settlements in South Asia, South East Asia, and the...

  • Customer Service Associate

    7 months ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate** Designation: Customer Service Associate **Job Type**: Full Time Shift: Night Shift ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferrable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross salary Managing incoming...

  • Customer Success Associate

    4 weeks ago

    Andheri, Mumbai, Maharashtra, India Awarathon Awareness Initiatives Pvt. Ltd Full time

    We at Awarathon are looking for, a passionate and entrepreneurial personnel, for Customer Success Associate. He must not only be interested in building Brand Awarathon with customer centricity but also exhibit the urge of making a difference in the sales technology space. About Awarathon! We are a first-of-its-kind AI-enabled, video role-play platform...

  • Customer Support Associate

    7 months ago

    Govandi, Mumbai, Maharashtra, India WHITE FORCE OUTSOURCING SERVICES PRIVATE LIMITED Full time

    Who we’re looking for? We're looking for a high-performing and efficient Customer Success Associate to help us meet our customer acquisition and growth targets by keeping our company competitive and innovative. Closely collaborating and working with the Founder in a high paced start-up environment, you will be responsible for crafting customer service...

  • Customer Success Associate

    7 months ago

    Mumbai, Maharashtra, India Wave HR and Advisory Private Limited Full time

    We have Urgent Job opportunities For the Position given below: - Job Title -Customer Success Associate CTC- 3 -5LPA Industry Preferred - NBFC/ BFSI Job Location - Andheri East Working Days - 5 days -(WFH) Education Details - Graduation Shifts Timings - 9.30am to 6.30 pm Job Description - Run Process for onboarding corporate clients onto Healthysure...

  • Customer Success Associate

    4 months ago

    Powai, Mumbai, Maharashtra, India LineupX Full time

    **About LineupX**: LineupX is an advanced AI-Powered SaaS platform designed for ed-tech companies, revolutionizing their placement processes. Our platform helps high-growth ed-tech companies and Training and Placement organizations streamline their placement workflow and connect with thousands of potential employers. Recognized as a high-potential startup by...

  • Customer Success Associate

    2 months ago

    Kharadi, Pune, Maharashtra, India L Angelo Full time

    Job Title: Customer Support Executive / Customer Success Associate - L1 Company: Transcom Location: Office No: 214-215, 2nd Floor, The Co-works, Rushub Biizz Bay, beside Kothari Hyundai, Kharadi, Pune, Maharashtra 411014 Mode: Work From Office Job Summary: Key Responsibilities: Ensure high standards of communication by avoiding Mother Tongue Influence...

  • Customer Success Associate

    7 months ago

    Mumbai, Maharashtra, India Haptik Full time

    **Customer Success Associate** **What we want to accomplish and why we need you?** In 2019, we announced a major strategic partnership with Jio and are now a part of $65 billion internet conglomerate Reliance Jio Platforms. To know more about Life-at-Haptik, do check out this ~3.5 minutes video:Life at Haptik **What are Haptik's Core Company Values**: -...

  • Customer Success

    7 months ago

    Mumbai, Maharashtra, India Solar Ladder Full time

    Skills - Possess the ability to maintain professionalism under stressful situations - Possess interpersonal skills - Possess excellent verbal and written communication skills Key Responsibilities - Contacting existing customers as well as prospective customers. - Obtaining customer information and other relevant data. - Work with the sales and the customer...

  • Customer Success Associate

    3 months ago

    Kharadi, Pune, Maharashtra, India VIPSA TALENT SOLUTIONS Full time

    **Job Title**: Advisor - Customer Service/Customer Success Associate (L1) **Location**: Kharadi, Pune **Job Type**: Full-time, 6 days working **Shift**: - Day shift for females - Rotational shifts for males **Key Responsibilities**: - Handle customer queries and provide effective resolutions. - Maintain a high level of customer satisfaction through...

  • Customer Success Associate

    1 week ago

    Mumbai, India Magnifi Full time

    **Customer Success Associate** **Job Function** Customer Success **Employment Type** Full Time **Experience Level** 2 **Location** - Mumbai, India**Workplace Type** Onsite **Must have skills** - Great communication- Customer Facing Experience- Global exposure- Team Player- Analytical Skills**Good to have skills** - Stakeholder...

  • Customer Service Associate kannada

    4 months ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate (Kannada Process)** **Job Details & Requirements** Designation: Customer Service Associate (Kannada Process) Process Type - Voice Experience - fresher to 6 months experience Qualification - hsc or any graduate **Salary**: ₹14,000k - ₹17,000k gross **Requirements**: **Should know and be able to speak Kannada...

  • Customer Success Associate

    7 months ago

    Andheri, Mumbai, Maharashtra, India Wave hr Full time

    Wave HR Search and Advisory has been mandated to hire for the below role: - **Job Title: - **Customer Success Associate **CTC up to 2 - 3 LPA** **Location**:Andheri -East (Mumbai) **Job Description: - ** **WHAT YOU'LL DO** - Run Process for onboarding corporate clients onto Healthysure Platform. - Assist Key Account Managers in handling client...

  • Customer Success Associate

    7 months ago

    Andheri, Mumbai, Maharashtra, India Wave HR and Advisory Private Limited Full time

    Wave HR Search and Advisory has been mandated to hire for the below role: - **Job Title: - Customer Success Associate** **CTC up to 2 - 3 LPA** **Industry Preferred -Corporate Insurance** **Qualification: - Graduation** **Location: Mumbai** **Job Description: - ** **WHAT YOU'LL DO** - Run Process for onboarding corporate clients onto Healthysure...

  • Customer Success Associate

    7 months ago

    Mumbai, India Houzeo Full time

    **About Houzeo**: Houzeo is an online platform which lets home-owners sell their property by circumventing any traditional intermediaries. The platform enables users to create property listings & upload them to various portals, connect with local real estate professionals, use the provided dashboard to obtain property valuation, compare the value with other...

  • Customer Success Associate

    4 months ago

    Mumbai, India TagMango Full time

    Company DescriptionTagMango is a SAAS platform based in Mumbai that helps content creators build learning social networks - and monetize by launching courses, workshops and memberships, engage communities and gamify learning all under their own brand.The platform is a one-stop shop that provides a complete set of features like a landing page builder, payment...