Customer Success Associate
2 months ago
**Job Title**: Advisor - Customer Service/Customer Success Associate (L1)
**Location**: Kharadi, Pune
**Job Type**: Full-time, 6 days working
**Shift**:
- Day shift for females
- Rotational shifts for males
**Key Responsibilities**:
- Handle customer queries and provide effective resolutions.
- Maintain a high level of customer satisfaction through proactive support.
- Assist customers in resolving product or service issues through various communication channels.
- Ensure prompt and professional handling of customer requests.
- Participate in training and upskill to handle customer success metrics effectively.
**Requirements**:
- **Education**: Graduate in any discipline.
- **Communication Skills**:
- Fluent in both English and Hindi with no Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI).
- Strong verbal and written communication skills.
**Interview Mode**: Face-to-face interviews between 10 AM to 5 PM.
**Additional Information**:
- Strong written and verbal communication in both Hindi and English is essential.
Join us to contribute to delivering superior customer experiences and build a rewarding career in customer success
Pay: ₹336,000.00 - ₹480,000.00 per year
Schedule:
- Rotational shift
Application Question(s):
- Are you able to attend the walkin at karadi,pune?
- Can you rate your proficiency in English on a scale of 1 to 10?
- What is your notice period?
**Experience**:
- total work: 1 year (preferred)
**Language**:
- Hindi (required)
Work Location: In person
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