Customer Success Associate
6 months ago
Pune Night Hybrid 2-4 years experience
A Customer Success Associate is responsible for managing our key account portfolios, developing client relationship management strategies, establishing strong client relationships, and suggesting innovative solutions to meet client needs.
**Skills**
- Bachelor's degree in business management, marketing, or a related field.
- A minimum of two years' experience as a strategic accounts manager, or similar.
- Proficiency in CRM software, such as Salesforce and HubSpot.
- Extensive experience in B2B sales in a related industry.
- In-depth knowledge of client relationship management strategies.
- Superb interpersonal, communication, and collaboration skills.
- Great problem-solving and analytical abilities.
- Excellent organizational and time management skills
**Responsibilities**
- Maintaining assigned key accounts and providing ongoing client support.
- Developing and implementing client relationship management strategies.
- Communicating with key clients to monitor client expectations and satisfaction.
- Identifying new business leads and contacting prospective key clients to promote products and services.
- Establishing efficient communication channels and liaising between key clients and internal departments.
- Recommending and implementing improvements to the management of key client relationships.
- Handling client queries and finding innovative solutions for complex problems.
- Monitoring sales performance metrics and facilitating timely interventions.
- Performing recordkeeping, as well as preparing sales forecasts and reports
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